You’ll need
Education
✓High school diploma or equivalent.
Qualifications
✓Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.
✓Knowledge of medical terminology, insurance practices, and billing procedures.
✓Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
✓Proficiency in basic computer skills, including data entry and word processing.
✓Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
✓Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
✓Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
✓Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
✓Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.
Benefits
Medical, dental and visionPaid time offTuition assistanceRetirement plan
About the role
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.