Patient Service Representative - Primary Care Queen Emma Clinics (Full-TIme, 40 Hours, Day Shift)

• Responsibilities I. JOB SUMMARY/RESPONSIBILITIES:
• Performs duties related to the scheduling and processing of patients for medical services according to established guidelines.
• Provides financial assistance to patients in identifying resources to cover anticipated clinic and medical center charges not covered by health plan, insurance, or other sources. II. TYPICAL PHYSICAL DEMANDS:
• Essential: standing, walking, finger dexterity, seeing, hearing, speaking, repetitive arm/hand motions
• Frequent: reaching below shoulder level, frequent gripping of an object.
• Occasional: sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying weight up to 20 pounds, reaching at shoulder level.
• Operates computer, printer, calculator, telephone. III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions. IV.

A. EDUCATION/CERTIFICATION AND

• High school diploma or equivalent. B.

• One (1) year customer service experience or clerical experience in a healthcare related setting.
• Prior experience demonstrating ability to operate office equipment such as computer, copier, facsimile, and telephone.
• Experience to demonstrate: o Ability to communicate effectively in English, both verbally and in writing. o Ability to keep accurate records and do mathematical calculations. o Knowledge and familiarity with computer applications and automated systems. o Knowledge of ICD-10 & CPT coding and medical terminology preferred.
• Prior experience with computerized scheduling systems preferred. Equal Employment Opportunity Equal Opportunity Employer / Disability / Vet