Patient Service Representative

• Shore Physicians Group is looking for medical professionals who will attend to patients on the phone and in person. Responsible for coordinating and organizing appointments in order to facilitate a smooth transition within a healthcare setting, all while supporting the delivery of quality patient care. General Summary
• Responsible for completing the following tasks in a prompt, courteous, and professional manner
• Greeting/assisting patients/visitors.
• Processing referrals and pre-certifications.
• Calls patients daily to confirm next day’s appointments and prepares charts
• Verify patient’s insurance and obtain necessary referrals and pre-certifications prior to the date of service.
• Receiving/making telephone calls.
• Registering new and established patients.
• Scheduling patient appointments.
• Complete check-out assuring patient plans, orders, medications, and follow-up appointments are processed prior to the patient leaving the office.
• Handling collection of patient copayments.
• Faxing, emailing, photocopying, mailings.
• Reconciles fee slips and run reports at end of shift or throughout the day.
• Reliable transportation; Coverage of other practices as needed that will require travel to the alternate location.
• Comply with HIPAA rules and regulations regarding the protection of the patient privacy.
• Assist with any additional duties as needed or as directed by your supervisor/manager. Minimum Requirements
• Working knowledge of computers and their functions along with other general office equipment
• Exceptional Customer Service Skills
• Effectively work as a member of a team and as an individual
• HS diploma or equivalent
• 2-4 years’ experience in a customer service oriented environment
• Excellent organization and communication skills
• Knowledge of medical terminology, medical insurance, and medical practice services and routines
• Must be willing to travel between practice locations as needed

Part time