Find your calling at Mercy! The Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.
Position Details: Patient Service Representative – Mercy Clinic Southfork Urology Location: 12700 Southfork Rd. Saint Louis, MO 63128
Full-Time | Monday–Friday, 8:00 AM – 4:30 PM (40 hours/week)
High school diploma or equivalent.
Customer service experience preferred
Greet and register patients; verify identity and manage check‑in/check‑out Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow Maintain accurate registration, EHRs, and assigned work queues Handle patient concerns professionally and escalate as needed Manage daily cash drawer, accounts receivable tasks, and payment plans Support EPIC updates, departmental initiatives, and clinic communications Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies Perform other duties as assigned Skills, Knowledge and Abilities: Knowledge of medical terminology, insurance, and billing processes Clear and professional verbal and written communication skills Basic computer skills, including accurate data entry Strong customer service skills with a patient‑focused approach High attention to detail and accuracy Ability to maintain confidentiality and comply with privacy policies Adaptable, professional, and able to work well under pressure Effective problem‑solving and issue resolution skills Benefits Start Day One!
Comprehensive Health Coverage Medical, dental, and vision through United Healthcare Generous Paid Time Off Up to 34 days annually , including vacation, holidays, personal time, and short-term illness Paid Parental Leave Supporting you and your growing family 401(k) with Employer Match Invest in your future with confidence Tuition Reimbursement Up to $2,000 annually for continuing education after 12 months Dependent Care FSA Contribution $100 per month for eligible participants Paid Volunteer Time Give back to your community while on the clock Free Parking Convenience that saves you time and money Career Growth Opportunities Advance your skills and grow your career within Mercy Make a Difference Every Day Bring your skills to Mercy Clinic Urology at Southfork and join a team committed to providing compassionate, high-quality care.
If you're looking for a specialty clinic where you can build your skills, connect with patients, and enjoy a consistent weekday schedule, we'd love to hear from you! Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Patient Service Representative Patient Services Representative PSR Patient Access Patient Registration Medical Receptionist Medical Front Desk Medical Office Healthcare Customer Service Urology Urology Clinic Outpatient Clinic Physician Practice Appointment Scheduling Patient Check-In Patient Check-Out Epic Electronic Health Records EHR Electronic Medical Records EMR Insurance Insurance Verification Billing Payment Collection Patient Accounts Medical Terminology Data Entry Clerical Support Customer Service Patient Experience Patient Service Representative Patient Access Representative Medical Receptionist Medical Front Desk Patient Registration Patien