Patient Services Coordinator - Float Pool

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At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, and leadership programs And more Description

The first person that a patient will see; ambassador of front line service for patients. Requires reliable transportation to commute to the various Emory Healthcare locations to provide front desk coverage. This individual will successfully cover front desk needs at a variety of Emory Physician Group Practice locations as a floater.

Expected to travel to multiple locations (Clifton Rd, Executive Park, Midtown, Emory Saint Joseph's, etc.) to provide front desk coverage. Must be available to work an 8 hour shift M-F 7:00am-6:00pm. Greets and welcomes all customers utilizing EHC customer service model.

Assist with patient flow and coordinate a positive patient experience throughout the check in process. Independently completes front desk responsibilities (scheduling, registration, copay collection, charge entry, referral management, paperwork prep, basic maintenance of office equipment, etc). Maintains strong working relationships with administrative and clinical teams.

Participates as a key contributor to the Press Ganey patient satisfaction initiatives within the department. Cross-training required in multiple administrative support functions. Expected to support all front desk throughout Emory Physician Group Practice, M-F during business operating hours.

Proactively update patients on waits and delays. Proactively identify opportunities for improvement and facilitate problem resolution. Expected to wear PSC uniform (to be provided) or business professional attire.

Demonstrate maturity and professionalism with patients, staff and leaders.

• High school diploma/GED and three (3) years of experience in Healthcare or customer service industry OR a Bachelor's degree required plus six (6) months of experience as a PSC I. Internal candidates without 6 months PSC I experience will require a high school diploma/GED and 4 years of healthcare or customer service industry experience or a bachelor's degree and 1 year of relevant experience. PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0
• 33% of the work day (occasionally); 11
• 25 lbs, 34
• 66% of the workday (frequently); 01
• 10 lbs, 67
• 100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

40 hours per week