Full employer posting
What We Offer Novant Health Pediatric Endocrinology is seeking a full-time Patient Services Coordinator IV! Work
Monday-Friday 8:00am-5:00pm The Patient Services Coord IV is responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues. When you join Novant Health as a Patient Services Coord IV, you will be able to: Build your skills and experience in a pediatric practice Work alongside an experienced, collaborative team Grow your career through professional development and advancement opportunities Access tuition reimbursement and Future Forward education benefits Enjoy a competitive benefits package and Public Service Loan Forgiveness eligibility
Process incoming and outgoing referrals accurately and efficiently, ensuring timely coordination of patient care. Provide front desk support, including answering incoming phone calls and assisting patients with inquiries. Schedule, reschedule, and confirm patient appointments while maintaining accurate records.
Monitor and manage work queues to ensure referrals, appointments, and patient requests are addressed promptly. Deliver excellent customer service by supporting patients, providers, and staff with administrative needs and follow-up communication. What We're Looking For
High School Diploma or GED, required.
Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments.
Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities.
Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality.
Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other.
We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 198425
About the role
The Patient Services Coord IV is responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.