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WWAYPOINT
University of Michigan Health·Ann Arbor, MI

Patient Services Intermediate - Temp

MM Infusion CoreFull timeMon–Fri
iPosting details
ScheduleWeekends · Full time
Experience3+ years
SourceUniversity of Michigan Health · posted Oct 6, 2026
✓Requirements
Education
✓Graduation from high school or an equivalent combination of education and experience.
Qualifications
✓Minimum 3 or more years of experience within a medical environment.
✓Must exhibit professional behavior at all times
3 or more years of experience within a medical environment. preferred
Knowledge of basic medical terminology preferred
Prior experience performing complex scheduling preferred
Experience answering high-volume calls preferred
Experience facilitating and coordinating a patient's continuum of care, as well as, identifying and recommending appropriate resources available preferred
Ability to multi-task and produce high-quality work in a timely, accurate, and efficient manner preferred
Demonstrates excellent attendance record and ability to work independently preferred
Working knowledge of Insurance & authorizations preferred
+University of Michigan Health
1mm infusion core role open
Ann ArborMI · 33 mi to Detroit
All 339 roles here →
✓You’ll need
Education
✓Graduation from high school or an equivalent combination of education and experience.
Qualifications
✓Minimum 3 or more years of experience within a medical environment.
✓Must exhibit professional behavior at all times
3 or more years of experience within a medical environment. preferred
Knowledge of basic medical terminology preferred
Prior experience performing complex scheduling preferred
Experience answering high-volume calls preferred
Experience facilitating and coordinating a patient's continuum of care, as well as, identifying and recommending appropriate resources available preferred
Ability to multi-task and produce high-quality work in a timely, accurate, and efficient manner preferred
Demonstrates excellent attendance record and ability to work independently preferred
Working knowledge of Insurance & authorizations preferred
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About the role

Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).

What you’ll do
Maintain accurate patient recordsMaintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA)
Accurately verify patient informationAccurately verify patient information, including demographic details, medical history, and insurance coverage
Provide customer service toProvide customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage
Serve as the pointServe as the point of contact between patients, healthcare providers, and administrative staff
Communicate appointment changes, testCommunicate appointment changes, test results, or instructions to patients clearly and promptly