PBX Clerk, Full-time

Description At ScionHealth , we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking.

Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates. Location: Riverton Hours: Full-time Monday-Friday 7:30 AM - 4:00 PM Job Summary The PBX Operator is responsible for managing all internal and external calls to the facility in a courteous and professional manner. This role ensures accurate and timely routing of calls, operates the hospital paging system, and acts as an information resource to patients, visitors, and staff.

Answer incoming calls promptly, courteously, and professionally Direct calls to appropriate departments or personnel based on caller needs Accurately transfer calls and handle internal/external inquiries Serve as an information center for callers and internal guests Operate the hospital’s public address system, including pages for emergencies and routine announcements Execute emergency paging procedures for codes and disaster protocols Sanitize and maintain cleanliness of PBX equipment and workspace daily Maintain confidentiality of patient and operational information Perform additional clerical or administrative tasks as assigned Knowledge/Skills/Abilities/Expectations Clear, articulate verbal communication Ability to use sound judgment and remain calm in emergencies Basic knowledge of hospital departments and functions Strong customer service orientation Attention to detail and ability to multitask Basic computer and telephone system proficiency Constant: Sitting, using hands for phone/keypad, seeing, hearing, and speaking Occasional: Standing, walking, reaching with hands and arms, stooping Lifting: Occasionally lifts up to 10 lbs Office-based hospital setting Minimal exposure to clinical hazards May experience moderate noise levels from telephone equipment or emergency announcements Qualifications Education High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role.

(Preferred) Licenses/Certifications None Required Experience Prior Experience working with minimal supervision in a fast-paced environment (Preferred)