Full employer posting
💻 Work Style: Hybrid 📍 Location: Jacksonville, FL 🕒 FTE: Full-Time (1.0 FTE) Reports to the PC System Support Manager. The PC Systems Specialist Level 3 must have an authoritative understanding of systems functionality and/or departmental processes as they relate to the supported system/application(s). Expert technical, organizational and communication skills are required for diagnosing, troubleshooting and resolving hardware, peripheral and software application issues.
Responsible for leading multiple phases of a project. Duties may include mentoring, directing and checking the work of other PC System Specialists. Must be able to work both independently and as a team member in a solution-oriented, customer-focused environment.
Responsibilities Represent desktop team in cross-functional meetings and on projects. Serve as project lead on various system upgrades and maintenance. Research new technologies and make recommendations to Desktop Supervisor and Manager.
Provide PC System Specialist I and II with informal training on computer applications and hardware best practices to enhance efficiency and effectiveness. Responsible for handling the most difficult or advanced problems. Drafts technical documentation for the LanDesk knowledge base to ensure appropriate knowledge transfer and knowledge sharing.
Actively seek process improvements to improve IT efficiencies. Handles / performs hierarchal escalations. Responds to inquiries in person, over the phone, or via email with customers in completing service requests.
Qualifications Required
High School Diploma Preferred
Associate's Degree in an applicable field. Required
Three or more (3+) years' experience in an applicable technical field. Working knowledge of PC hardware and software. Preferred
N/A Necessary
1. Must be able to communicate clearly and concisely. 2. Must have excellent interpersonal skills. 3.
Must have strong understanding/experience relative to PC's. health care preferred Required Licensure/Certifications: N/A Preferred Licensure/Certifications: MCP or Technical certification(s) related to the field or production technologies
About the role
Reports to the PC System Support Manager. The PC Systems Specialist Level 3 must have an authoritative understanding of systems functionality and/or departmental processes as they relate to the supported system/application(s). Expert technical, organizational and communication skills are required for diagnosing, troubleshooting and resolving hardware, peripheral and software application issues.