Job Overview This position provides telephone and/or the processing of patient claims support to pharmacy patients, providers and pharmacies ensuring that patients are eligible for and receive prescribed medications in an accurate and timely manner via appropriate delivery methods. This includes managing prior authorization and other reimbursement requirements, patient tracking, customer service, patient education, issue resolution and/or escalation and ensuring claims are submitted correctly and paid by third party payers.
Responsibilities Complete intake process for mail order, specialty, transplant and limited distribution pharmacy patients including new patient enrollment, insurance verification, medication refill and delivery schedule. Assist in resolving any billing issues, obtaining prior authorization for medications as needed, verifying eligibility and escalating as appropriate. Under the direction of the pharmacist, receive prescription/orders from patients, process manually or using the appropriate computer system and protocols in an accurate and timely manner in accordance with all legal, regulatory agency and Fairview requirements.
Coordinate ordering, delivery of medications, supplies and equipment to patients and clinical areas as requested, as well as work closely with the rest of the leadership team to resolve any disruptions with this process. Communicates directly with patient to assist them in awareness of their medications. Act as subject matter expert and assist supervisor in managing workflow by performing independent problem solving and decision making.
Train all new call center technician training for new hires and peers transitioning into new roles. Other responsibilities as assigned including but not limited to: data collection, reporting, process improvement and maintenance of patient education materials. Required Qualifications Graduate of Pharmacy Tech Program 2 years experience as a pharmacy technician Pharmacy Technician MN
3 years pharmacy technician experience in a call center environment Pharmacy Technician Natl As a part of our hiring process for our Pharmacy Technician roles, we will be reviewing your resume and may ask you to complete a job fit questionnaire as a next step. This job fit questionnaire is also a great opportunity to learn more about how you thrive in a professional work environment and which environments you may favor.
Many candidates tell us they enjoy the opportunity to learn more about their own strengths, preferences, and ideal work settings. A large portion of our Pharmacy Technician applicants are entering the field for the first time. The job fit questionnaire helps first‑time applicants identify the type of Pharmacy Technician role that fits them best, while also helping Fairview match individuals to environments where they’re most likely to thrive and grow.
If you’d like to complete this for your own interest, you may also do that at this link: https://mint.peopleanswers.com/pa/access.do?job=592698-485519 . Please note that you will be asked to complete the job fit questionnaire as part of the application process. If you’ve completed this job fit questionnaire with another organization within the last year, you will not need to complete this again.
The system will automatically recognize your prior results and let you know if no further action is needed. Thank you for your interest in our organization and we look forward to your application and learning more about your experience. Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!
Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.
If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status