PRIMARY FUNCTION The primary function of the Physician Clinic Clerk is to register patients for appointments, while making sure that all the correct information is gathered in advance to ensure payment of claim. This includes collecting co-pays and co-insurance, verifying patient information is updated, scanning insurance cards, identification and updated forms into CPSI and that insurance has been verified before patient sees physician. The Physician Services Registration Clerk must always present themselves in a professional manner. RESPONSIBILITIES AND ACCOUNTABILITIES
Opening/closing clinic
Ensure patient waiting area is straight at all times
Verify current schedule for added patients (if so, confirm insurance verification)
Greet patients in a professional manner
Answer telephone calls in a courteous manner/assist caller or transfer/send message in CPSI
Register patients for physician visits/labs in a timely manner
Collect co-pays, co-insurance and any past due balances at time of service
Scan all patient insurance cards and identification to CPSI
Obtain and input updated demographic/consent forms and scan to CPSI
File records in appropriate sections of patient electronic charts and keep patient charts in proper order
Schedule follow up appointments
Sort faxes throughout the day and place them in appropriate bins
Fax medical records request to Med-South and scan to patient chart in CPSI
Make sure copier/fax machine always has paper
Check email and messages in Thrive throughout the day
Ensure all no-show appointments before lunch and end of day are logged
Reminder calls
Insurance Verification
Assist with prior authorizations
Verify incoming referrals are complete and accurate
Assists patient with prescription pick ups
Order office supplies
Balance cash drawer to receipts lists daily
Prepare deposit
This position includes a Friday rotation in Suite B
Other clerical/billing staff may assist with any of the above duties when required and assigned by the Physician’s Services Clerical Coordinator or the Physician’s Services Director
Perform all other duties as assigned by manager and/or supervisor EDUCATION/QUALIFICATIONS/EXPERIENCE
High school diploma or GED
Minimum of two years registration experience in a medical office, including experience with insurance verification and patient collections.

Physician Clinic Clerk

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