Essential Job Functions: Answers emergency and non-emergency call requests for service for police, fire, and emergency medical assistance for all Methodist campuses and surrounding agencies; prioritizes and dispatches emergency responders and appropriate resources; coordinates mutual aid requests as required. Relays pertinent information to public safety personnel (police, fire, medical) via radio in a concise, organized, and understandable manner; monitors radio traffic and provides immediate information and assistance.
Utilizes the CAD system to maintain status and awareness for a variety of public safety and personnel (police, fire, and medical), resources, and incidents; documents update and changes in the CAD system as required; notifies key supervisory and management personnel on critical incidents. Coordinates with other agencies, citizens, and businesses to gather information, make referrals, or dispatch assistance. Conducts computer searches through local, state, and national databases for possibly wanted persons or stolen property and interprets and provides information to the requesting officer; confirms stolen property, wanted persons, and missing persons; enters data into TCIC/NCIC as requested; sends and receives teletypes.
Completes confirmations for agencies and processes all appropriate paperwork to ensure accurately and timely notification to confirming agencies. Supports the Methodist Health System culture by assisting co-workers as needed with guidance and training. Supports the relationship between the Methodist Health System and the public by demonstrating courteous and cooperative behavior when interacting with patients, visitors, and staff.
Maintains high level of confidential and sensitive information in a discrete and professional manner. Maintains the integrity, professionalism, values, and goals of Methodist Health System by assuring that all rules and regulations are followed, and that accountability and public trust are preserved. Punctual and regular attendance to work; able to work in a 24/7 work environment (weekends, holidays, inclement weather) and any shift (day or night).
Performs other duties as assigned. Knowledge and
Ability to work with a diverse team. Ability to address multiple demands simultaneously; prioritize work and responding to difficult situations under stress of time or circumstances; remain professional and operate effectively in high stress situations. Methodist Health System Police Department policies and procedures for dispatching public safety personnel.
Operating standard and specialized public safety hardware and software to enter information with speed and accuracy. State and federal laws, regulations, and statutes governing dispatch for emergency services.
High school diploma or GED equivalent. Must be as least 18 years of age. Must pass all applicable pre-employment screenings to include a drug screen.
Communicate clearly and concisely, relay details accurately both verbally and in writing. A valid Texas Driver’s License may be required or be able to obtain one within 90 days of employment. Must be able to pass FBI criminal background fingerprint check and comply with state and federal requirements for criminal justice information security standards.
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. All listed qualifications, skills, knowledge, and abilities are considered essential and required. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare.
For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others.
Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned: Great Place to Work Certified 2026-2027 Glassdoor’s Best Places to Work 2025 & 2026 Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026 TIME’s Best Companies for Future Leaders 2025 & 2026 Newsweek’s America’s Most Admired Workplaces 2026 Glassdoor’s Best-Led Companies 2025 Fortune Best Workplaces in Health Care 2025 Military Friendly Gold Employer 2025 Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025 Newsweek’s Americas Greatest Workplaces 2025