Population Health Specialist (FT Days)

Population Health Specialist Join NARMC and help improve patient health through proactive, coordinated care. North Arkansas Regional Medical Center is looking for a detail-oriented, patient-focused Population Health Specialist to support preventive care, chronic disease management, and improved health outcomes. If you enjoy working with data, connecting patients with resources, and helping healthcare teams identify and close gaps in care, this role offers an opportunity to make a meaningful difference in our community.

North Arkansas Regional Medical Center (NARMC) is a nonprofit healthcare system serving North Arkansas through our hospital, clinics, Home Health, and Hospice services. With more than 750 team members, we are committed to providing comprehensive healthcare while supporting the well-being of the communities we serve. Our work is guided by a commitment to quality, safety, integrity, and compassionate patient care.

At NARMC, every team member contributes to helping patients receive the care and support they need.

The Population Health Specialist supports population health initiatives focused on preventive care, chronic disease management, and care coordination. Working with patients, physicians, and interdisciplinary care teams, this position identifies gaps in care, reviews clinical data, coordinates patient outreach, and supports follow-up to help patients receive appropriate and timely healthcare services. This role supports programs such as Patient-Centered Medical Home (PCMH) and Comprehensive Primary Care Plus (CPC+), with an emphasis on improving access to care, supporting treatment recommendations, and reducing fragmentation throughout the patient care experience.

Key Responsibilities Review and analyze patient data to identify gaps in preventive screenings, laboratory testing, diagnoses, and chronic disease management. Conduct patient outreach to encourage preventive care, follow-up appointments, and adherence to recommended treatment plans. Contact patients for pre-visit planning and follow-up care, including outreach to high-risk patients.

Review clinical information and verify the accuracy of patient records and program participation data. Identify barriers to accessing healthcare and help connect patients with appropriate resources, benefits information, and support services. Provide basic health education and encourage patients to make informed decisions about their health and wellness.

Monitor patient access to services and support appropriate linkage to the patient's medical home. Communicate with physicians, patients, and interdisciplinary care team members to coordinate follow-up and promote continuity of care. Document patient outreach, identified needs, and follow-up activities accurately and efficiently.

Use data to identify trends, evaluate information, and support population health program goals. Perform general administrative duties, including data entry, word processing, filing, copying, faxing, and answering phones. Maintain effective working relationships with patients, providers, and colleagues.

Job Qualifications Required Qualifications Education High school diploma or equivalent. Certification Certified Clinical Medical Assistant (CCMA), Registered Medical Assistant (RMA), or Certified Medical Assistant (CMA) certification must be obtained within six months of employment, unless the employee is a Licensed Practical Nurse (LPN). Knowledge, Skills, and Abilities Ability to read, write, speak, and understand English.

Strong organizational skills and attention to detail. Ability to manage multiple tasks and priorities in a fast-paced healthcare environment. Proficiency with computer software, electronic records, data files, and data entry.

Ability to review information, recognize potential gaps in care, and make sound decisions based on available data. Strong written and verbal communication skills. Ability to document information accurately and efficiently.

Self-motivation, initiative, and adaptability in a changing work environment. Required Qualifications Current CCMA, RMA, or CMA certification, or an active LPN license. Previous clinical or healthcare experience.

Customer service experience. Experience with patient outreach, care coordination, medical records, or preventive healthcare initiatives. Experience reviewing clinical data, tracking patient care needs, or identifying gaps in care.

Us At NARMC, your work can make a difference beyond an individual appointment. As a Population Health Specialist, you will help patients navigate their healthcare needs, support preventive care, and work alongside healthcare professionals to improve outcomes across our community. You'll have the opportunity to combine organization, data review, patient communication, and problem-solving in a role that supports the bigger picture of patient care.

NARMC offers the opportunity to build your career while contributing to a mission-driven, community-focused healthcare organization in the Ozarks. Benefits Overview Multiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan. Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available. Basic life insurance ($40,000) and AD&D provided at no cost; voluntary life options available. Short-term and long-term disability coverage offered.

Accident and critical illness insurance through Lincoln Financial. 401(k) retirement plan with up to 3.5% company match, vested over 5 years. Paid Leave Bank (PLB) and Extended Illness Bank (EIB) with accrual based on service years. Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.

AirMed/Mercy Life Flight membership for eligible staff and families. On-site wellness center and discounted membership at Planet Fitness. Tuition reimbursement and support for continuing education.

Employee referral bonuses and internal promotion opportunities. Pet insurance and identity theft protection available. Discounts on prescriptions, cafeteria meals, gift shop items, and local thrift store purchases.

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