Job Requirements Join an innovative interdisciplinary team transforming how heart failure care is delivered after hospital discharge. We are seeking a dynamic, self-motivated Practice Manager who is passionate about patient-centered care, telehealth innovation, and advancing value-based care outcomes for high-risk cardiovascular patients. This unique role provides operational, financial, and people leadership to support a care model focused on early intervention, symptom management, education, care coordination, and prevention of avoidable readmissions.
The Practice Manager will work collaboratively with physicians, advanced practice providers, pharmacists, social workers, care managers, and community-based resources to improve quality outcomes and patient experience across the continuum of care. This position is ideal for a manager who thrives in an autonomous environment, enjoys building relationships across the health system, and is motivated by improving outcomes through proactive population health strategies.
The role supports the continued growth and scalability of the program, which currently focuses on heart failure populations, while ensuring readiness to operationalize future expansion into additional chronic disease service lines as directed by organizational leadership. Key
Leadership Leads execution of operational goals and supports achievement of short- and long-term strategic objectives. Fosters strong communication and collaboration among physicians, staff, and organizational leadership to promote a positive, team-based culture. Serves as a leader or active participant on committees, workgroups, and organizational initiatives.
Develops, implements, communicates, and monitors policies and procedures that support effective clinic operations. Ensures a safe, efficient, and patient-centered environment, including oversight of facilities, space utilization, and vendor or lease management as applicable. Partners with providers and leaders to identify opportunities for workflow optimization and operational improvement.
Human Resources Recruits, interviews, hires, and onboards qualified team members in compliance with organizational policies and employment regulations. Ensures adequate staffing levels and develops contingency plans to maintain operational coverage. Supports a positive work environment by proactively addressing employee concerns, resolving conflicts, and facilitating collaboration among interdisciplinary team members.
Evaluates staffing models and workload distribution to improve efficiency, eliminate backlogs, and support service goals. Promotes employee engagement, professional development, and accountability. People Management Provides day-to-day leadership, coaching, and performance management for direct reports.
Conducts performance evaluations, establishes performance expectations, and documents employee performance in accordance with organizational standards. Addresses performance and behavioral concerns through coaching and corrective action when necessary. Recognizes and rewards high performance and contributions to team success.
Identifies training and development needs and ensures staff receive appropriate education and support. Monitors work priorities and productivity to ensure timely completion of responsibilities. Financial Management Collaborates in the development and management of operating budgets and financial performance goals.
Monitors resource utilization and identifies opportunities to improve operational efficiency and cost effectiveness. Develops business justifications for staffing, equipment, technology, and capital expenditures. Partners with Revenue Cycle and clinical leadership to optimize billing, coding, claims accuracy, collections, and overall financial performance.
Analyzes budget variances and implements corrective action plans as needed to achieve financial targets. Operations Oversees daily clinic operations and ensures effective utilization of practice management systems, electronic health records, and other operational tools. Maintains departmental policies, procedures, records, licenses, certifications, and regulatory requirements.
Coordinates collection and reporting of operational, quality, and performance data. Ensures equipment functionality, preventive maintenance, and quality control activities are completed. Maintains compliance with applicable regulatory, accreditation, and organizational standards.
Performs other duties as assigned to support operational success and patient care delivery. Work Experience Bachelor’s Degree in a clinical or administrative field. 5 years’ experience in one or all of the following: physician practice billing, coding, quality assurance and experience in relevant area for assigned department/care center/practice. 3 years of management experience also required. 7 years of supervisory experience in a healthcare setting is accepted in lieu of a Bachelor’s degree.
Strong operations and leadership skills required. Ability to analyze satisfaction, financial and operational data and develop plans for improvement. Additional Information: This role is funded for an initial two-year period through a grant.
Renewal is possible if future funding is secured; however, continuation beyond the grant period cannot be guaranteed.
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