Full employer posting
Fort HealthCare is a patient-centered hospital and healthcare system serving individuals, businesses and families in Jefferson, Dane, and Walworth Counties and we are seeking a Pre Encounter Specialist to join our Patient Financial Services team.
Full time Day shift Fort HealthCare is proud to be named a 16-time award winner of the Top Workplace award for Southeastern Wisconsin, a 6-time award winner of the USA Top Workplaces award, and a 2-time winner of their Top Workplaces Culture Excellence award for Purpose & Values. In addition, Fort HealthCare has been recognized nationally as a Top Workplace for Nursing 2026. Our Mission Statement is our daily guide to provide the best health care possible.
We promote it widely for all we serve to read, understand and to help our public hold us accountable for the promises we make. Our Mission Statement - Improve the Health and Well-being of Our Community Our Vision Statement provides each of us at Fort HealthCare with a goal. It is our motivation to improve constantly upon the level of care we provide, and the quality of services delivered.
Our Vision - Be the Healthiest Community in Wisconsin. We offer competitive pay and benefits, education, and resources you need to perform your job and ample opportunities for professional growth. This position performs all pre-registration functions prior to patient's scheduled visit.
Also acts as a resource for other patient access and hospital department staff in relation to registration and/or insurance functions and/or information. Responsibilities of this position include: Answers incoming calls or electronic messages from patients and other departments pertaining to insurance, demographic updates, or registration. Performs insurance verification/demographic review via portals or calling patient, while working off a worklist in the EHR.
Attempts coverage discovery and/or upload/scan/import missing insurance cards as able. Updates any discrepancies in patient demographics as needed. Identify and document missing registration components that need to be completed upon patient arrival.
(i.e., form completion, insurance card scanning) Review scheduled procedures to determine if prior authorization is needed and update encounters accordingly. Input existing authorization information for designated services. Promotes seamless care to the patient by effectively communicating the RESPECT values with staff, patients and providers while accurately collecting patient information.
Maintains working knowledge of Fort HealthCare to efficiently perform functions of the team, including computer systems, providers, and service lines. Requirements of this position include: High School Diploma or GED Minimum of 2 years medical office experience required Three or more years medical office experience preferred Possess excellent customer service skills Medical terminology preferred
Competitive pay 401(k) with employer match Generous PTO Plan Daycare Dental insurance Disability insurance Flexible Spending Health Insurance Comprehensive Wellness Plan Life Insurance Pharmacy Discount Tuition Assistance
About the role
Answers incoming calls or electronic messages from patients and other departments pertaining to insurance, demographic updates, or registration.