Primary Care Clinic Manager

& Responsibilities Daily Operations & Patient Experience Direct day-to-day front- and back-office workflows to ensure seamless patient check-in, rooming, clinical processing, and discharge. Monitor operational key performance indicators (KPIs). Proactively collaborating to resolve complex patient complaints and inquiries with empathy and professionalism.

Facilitate optimal physical environment, managing medical and assisting in office equipment procurement, inventory tracking, and preventive maintenance. Personnel Leadership & Management Provide direct leadership, coaching, and mentorship to clinical support teams (Medical Assistants, Triage Nurses) and administrative staff. Oversee recruitment, hiring, onboarding, continuous training, and annual competency assessments for all direct reports.

Manage staff master schedules, paid time off (PTO) tracking, and daily operational coverage to minimize productivity gaps. Conduct regular performance reviews and address personnel issues or disciplinary actions in close alignment with Human Resources policies. Financial & Compliance Oversight Contribute to the formulation of the annual clinic operating budget; monitor monthly expenses and explain line-item variances.

Ensure full compliance across the facility with OSHA, HIPAA, CLIA, RHC (Rural Health Clinic),state department of health regulations, and internal security policies. Quality Improvement & Clinical Alignment Partner with lead medical providers and the Populations health team to meet Value-Based Care and Merit-based Incentive Payment System (MIPS) metric targets.