Full employer posting
Tech Summary The Experience & Product Strategy team, within Kaiser Permanente-s Strategy & Experience Design organization, brings together member needs, business priorities, and technology possibilities to shape connected, human-centered digital experiences. We support leadership in setting strategic direction for how web, mobile, and emerging technologies like AI can evolve those experiences. We consider the full journey across channels to identify opportunities and shape digital experiences that connect seamlessly with the broader member, patient, caregiver, broker, and care team experience.
Our team partners with business, product, technology, UX, and research to frame complex problems, understand the market landscape, synthesize insights, identify opportunities, and co-create a shared vision for the future digital experience. Through experience strategies, journey maps, service designs, and early concepts, we make that vision tangible and help partners align on what needs to change and why. We partner with product teams to translate experience direction into recommendations that inform prioritization, roadmaps, and delivery.
The Principal IT Consultant independently leads experience strategy for complex enterprise priorities spanning multiple teams and workstreams. This role establishes strategic direction, guides cross-functional discovery and future-state concept development, and influences senior leaders toward shared decisions and outcomes. It connects consumer insights with business objectives, operational realities, and technology capabilities, while guiding others in applying human-centered design and systems thinking.
Success requires sound strategic judgment, comfort with ambiguity, and the ability to build alignment and advance an experience vision through partnership.
This senior level individual contributor is primarily responsible for serving as the lead technical expert across project teams, setting technical direction across technical solutions, and overseeing all IT systems. Essential
Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.
Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.
Leads a team of IT consultants in the development of requirements, for process or system solutions which may span multiple business domains by leveraging partnerships with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.
Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals. Leads the evolution of applications, systems, and/or processes to a desired future state by translating how current processes impact business operations across the enterprise. Leads teams of IT Consultants in the mapping of current state against future state processes.
Defines the impact of requirements on upstream and downstream solution components. Provides insight and influence to executive management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.
Leads solution design by translating requirements into workable business solutions and leading in design sessions with IT teams. Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. Leads the evaluation of third-party vendors as directed.
Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Qualifications Knowledge, Skills and Abilities: (Core) Ambiguity/Uncertainty Management Attention to Detail Business Knowledge Communication Critical Thinking Cross-Group Collaboration Decision Making Dependability Diversity, Equity, and Inclusion Support Drives Results Facilitation Skills Health Care Industry Influencing Others Integrity Learning Agility Organizational Savvy Problem Solving Short- and Long-term Learning & Recall Teamwork Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) Analytical Skills Business Case Development Business Planning Business Process Improvement Client Focus Crisis Incident Management Debugging and Troubleshooting Demonstrating Personal Flexibility Getting Work Done Through Others Innovative Mindset Maintain Files and Records Managing Diverse Relationships Mentoring and Coaching Model Development Negotiation Organizational Skills Prioritization Process Validation Project Management Relationship Building Requirements Elicitation & Analysis Technical Documentation Vendor Management
Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum ten (10) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
Five (5) years experience working for a health care organization Five (5) years experience working for an IT organization Scheduled Weekly Hours: 40
Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job
Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Individual Contributor Department: KPIT ADMIN - KPD DIGITAL STRATEGY - 9601
$147900 - $191400 / year Travel: Yes, 25 % of the Time Flexible: Work location is on-site at a KP location, with the flexibility to work from home.
About the role
This senior level individual contributor is primarily responsible for serving as the lead technical expert across project teams, setting technical direction across technical solutions, and overseeing all IT systems.