As supervised by the Information Services Training Manager, provides professional-level training to users of the electronic health record system and other applications as required. Collaboratively designs, delivers and evaluates training program curricula. Consults on and facilitates assessments of employee skills related to electronic records technology, business operations, and clinical management, among other functions.
Assesses and advises on various aspects of project implementation related to technology training and process workflow. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.
The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate
Designs, delivers and evaluates training programs in support of successful system implementation and optimization, utilizing methods that meet or exceed established training standards and that ensure activities, deliverables, and results are characterized by the following: Systematic, demonstrating that the prescribed sequence is logical; Systemic, ensuring the inclusion of processes that are critical for successful adoption and utilization; Reliable, such that the included components are documented in sufficient clarity and detail so as to be universally applied, minimizing variability of outcomes among users; Iterative, to facilitate the effective repetition of analysis, design, development, implementation, and evaluation multiple times during any project; and Empirical, to support ongoing data gathering throughout the process, enabling designers to formulate evidence-based system design decisions.
In response to changes in policies, technologies and special needs as determined by project leadership, collaborates in assessing training needs to ensure planned training programs address identified needs of individuals and workgroups as well as organizational priorities and managerial performance requirements. Consults with managers and supervisors to diagnose and address system-related challenges and to plan and implement appropriate problem-solving interventions.
Consults as needed with others responsible for implementation of agreed-upon solutions. Manages all administrative aspects of assigned educational programs directly or through administrative support personnel to include scheduling training locations; producing program announcements, handouts, follow-up communications and related collaterals; arranging for provision of audiovisual hardware and software; overseeing registration of participants; and preparing or overseeing preparation of all program documentation as needed.
Selectively attends external workshops, professional association conferences and the like to research information, evaluate performance of external training consultants and materials being considered for purchase. Maintains or develops current professional skills in areas of expertise. May serve on job-related Brown University Health task forces, process improvement teams and committees.
May represent Brown University Health in relationships with colleges/universities offering both degree and non-credit programs in technical disciplines and related fields. May supervise projects and activities of graduate student interns in technical training or management fields. Performs other duties as assigned.
BASIC KNOWLEDGE:Bachelor's degree in computer science, education, business or related field is required. A master’s degree is strongly preferred. Technical knowledge and analytical ability to incorporate instructional technology effectively into educational programming, including self-instructional and computer-based training programs.
The professional level of knowledge of the development, design requirements, administration, implementation and evaluation of adult educational programming related to technology implementation. Demonstrated aptitude in the abilities required for systems and workflow analysis, as evidenced by successful completion of the vendor-provided screening test and certification process, the ability to function and communicate effectively as a member of a project team, and the interpersonal skills to elicit and convey details of business and clinical operations and workflow processes to assure the optimal adoption and utilization of the electronic health record system.
Strategic thinking to influence the planning and forecasting of the organization’s technology training needs. Superior platform skills for effective training delivery. Demonstrated ability to design and effectively write documentation for technologically based and other workshop training experiences.
Experience in working with electronic health record and/or other enterprise wide clinical or administrative health related technology platforms. Experience working in a health care setting and knowledge of the roles, processes and desired outcomes pertaining to healthcare delivery and clinical practice.
At least three years of current, relevant experience in training and education consultation, preferably in a mid-to-large sized healthcare organization. Experience-based knowledge of advanced instructional theory and techniques; hands-on microcomputer use; and design and development of education materials is desirable. Experience in formal process improvement methodologies (e.g., Lean, Six Sigma, TQM, PDCA) desired.
WORK ENVIRONMENT AND PHYSICAL
Work is typically performed in an office setting. SUPERVISORY RESPONSIBILITY:None.
$86,382.40-$142,542.40 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903 Work Type: Days, Flexible Hours Work
Day Daily Hours: 8 hours Driving Required: Yes