Professional Relations Representative Lead-Winter Garden-Pediatrics-Orlando Health Physician Associates

Orlando Health Physician Associates One of the largest primary care providers (PCP) groups in Central Florida, Orlando Health Physician Associates comprises the PCP network of the Orlando Health Medical Group. More than 225 providers deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. Our PCPs provide care for every age, through every stage, from childhood development to pregnancy and childbirth services to chronic disease management and aging concerns.

As part of Orlando Health, our providers also can refer and coordinate care throughout the system’s integrated network of healthcare services. With numerous convenient locations across Central Florida, Orlando Health Physician Associates offers patients easy access to quality primary care, including same-day, next-day and virtual appointments. Orlando Health Physician Associates is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico.

Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you! The Professional Relations Representative Lead assists department manager in planning and organizing department activities. The location is 5151 Winter Garden Vineland, Road, Windemere, FL 34786 The hours are Monday - Friday, 8am-5pm Responsibilities

Trains new employees. Accountable for assuring all work queues and missing charges are cleared in the practice. Monitors wait times in the practice and assures patients are seen timely.

Assures front office team coverage for the practice. Creates and maintains daily/monthly work schedules. Functions as a resource liaison with all department team members and other ancillary departments.

Ensures continuity of daily workflow. Monitors team member performance/documentation for quality assurance purposes. Assists team members with resolving customer concerns while working to increase overall customer satisfaction.

Maintains records, reports, and appropriate statistical information. Implements new Process Improvement procedures. Reconciles daily schedule to ensure all patients are either checked in and/or no showed, along with televoxl report reconciliation.

Verifies the no show list is worked daily and appropriate letters are sent to patients. Manages physician templates and slots to ensure effective scheduling and utilization. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.

Maintains compliance with all Orlando Health policies and procedures. Participates in departmental staff meetings and attends other meetings as assigned. Assists with timekeeping as needed.

Completes all Orlando Health mandatory education. Assumes the responsibility for professional development and continuing education. Other duties as assigned.

Qualifications Qualifications High school graduate or equivalent. Computer skills required. Two (2) years of patient financial services, patient scheduling or closely related experience.

Associate degree in business or related health care field may offset two (2)years of experience.