Program Coordinator, Admin

FLSA STATUS: X - Exempt Non-Exempt MISSION STATEMENT: Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time. VISION: Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

The Program Coordinator is responsible for coordinating, supporting, and providing operational oversight of the Employee Engagement, Volunteer Services, and Internship programs. This position plays a key role in the planning, implementation, coordination, and evaluation of initiatives that promote employee satisfaction, organizational culture, community involvement, volunteer engagement, and professional development.

The Program Coordinator ensures the effective day-to-day administration of assigned programs, monitors activities and program outcomes, coordinates events and initiatives, and helps maintain consistent processes and standards across all areas of responsibility. This role works collaboratively with department leadership, hospital departments, employees, volunteers, students, and community partners to support organizational priorities, enhance the employee and volunteer experience, and ensure programs are delivered effectively and efficiently.

POSITION EDUCATION/

• Bachelor's Degree required
• 4 years’ experience in employee engagement, volunteer services or related field preferred
• Good written and verbal communication skills required
• Excellent customer service skills; Organizational skills are necessary JOB KNOWLEDGE/EXPERIENCE:
• Ability to build strong working relationships and work collaboratively across all levels of the organization
• Outstanding written and verbal communication skills
• Proactive and self-directed with ability to manage/complete multiple projects with competing deadlines
• Working knowledge of MS Office
• A passion for employee engagement and creating an environment where employees can thrive
• Ability to work some evenings and weekends as needed

• Volunteer Services
• Coordinate the day-to-day operations of General Volunteer and Summer VolunTEEN programs, including recruitment, interviewing, onboarding, training, scheduling, supervision, recognition, and retention.
• Ensure volunteer compliance with organizational requirements, including background checks, health clearances, orientations, and required documentation.
• Collaborate with department leaders to identify volunteer needs, develop role descriptions, coordinate placements, and facilitate departmental introductions and role-specific orientations.
• Maintain volunteer records, service hours, attendance, verification letters, and program documentation.
• Evaluate program effectiveness and implement opportunities to improve volunteer engagement, satisfaction, and retention.
• Provide ongoing support to volunteers and promote a positive experience aligned with the organization’s mission and values. Employee Volunteer Program
• Develop and coordinate employee volunteer opportunities that support organizational priorities and community outreach initiatives.
• Establish and maintain partnerships with community organizations to expand employee volunteer opportunities.
• Recruit and coordinate employee participation in service projects, community outreach activities, and special events.
• Maintain program information, track volunteer participation and service hours, and coordinate employee volunteer recognition.
• Promote a culture of service, community involvement, and organizational pride. Internship Program
• Coordinate the administration and day-to-day operations of organizational internship programs, including recruitment coordination, onboarding, placement, and program activities.
• Collaborate with department leaders and educational institutions to identify internship opportunities and coordinate appropriate departmental placements.
• Serve as a primary resource for interns, facilitating communication, providing guidance, and supporting a positive internship experience.
• Monitor intern schedules, attendance, timekeeping, participation, and compliance with organizational requirements.
• Coordinate intern engagement, professional development, recognition, and continuous program improvement initiatives. Employee Engagement
• Coordinate and evaluate employee engagement initiatives, programs, and events that promote employee satisfaction, morale, recognition, and organizational culture.
• Coordinate hospital-wide appreciation events, recognition programs, employee awards, raffles, and special initiatives.
• Collaborate with leadership and departments to promote the organization’s mission, vision, values, and core competencies through engagement activities.
• Evaluate program participation and feedback to identify opportunities for improvement and strengthen employee engagement.
• Promote a culture of appreciation, teamwork, service excellence, and employee connection. Internal Communications
• Coordinate employee engagement communications across internal platforms, including DHR Scoop, digital displays, and employee email communications.
• Develop and distribute newsletters, announcements, promotional materials, and communications supporting employee engagement, volunteer, and internship initiatives.
• Ensure communication is timely, accurate, consistent, and effectively promote organizational programs and activities. Administrative & Additional Responsibilities
• Maintain program records, reports, metrics, and documentation to monitor participation, evaluate outcomes, and support leadership decision-making.
• Assist with budget monitoring, purchasing, inventory management, and event coordination.
• Participate in organizational committees, cross-functional projects, and strategic initiatives.
• Provide exceptional customer service and maintain positive working relationships with employees, volunteers, interns, patients, visitors, and community partners.
• Perform off-site errands, special assignments, and other duties as assigned. LINES OF REPSONSIBILITIES: 1. SR. Director of Employee Engagement → 2. EVP Admin Chief of Staff Other information: CUSTOMER SERVICE: Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service. AGE SPECIFIC: Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age. AMERICANS WITH DISABILITIES ACT: (ADA): A.

Indicated by bold print within performance standards, preceding individual numbered criteria. The following table provides physical requirements that will be associated with, but not limited to, this position: Light/moderate lifting up to 20 lbs., from the floor to shoulder height. Yes Kneeling Yes Must be able to assist other employees with lifting more than 20 lbs.

Yes Walking Yes Light/moderate carrying up to 20 lbs. Yes Standing/Squatting Yes Straight pulling Yes Sitting Yes Pulling hand over hand Yes Pushing Yes Repeated bending Yes Stooping/Bending Yes Reaching above shoulder Yes Climbing Stairs Yes Simple grasping Yes Climbing Ladders No Dual simultaneous grasping Yes Depth Perceptions needed Yes Ability to see Yes Identify Colors Yes Operating office equipment Yes Twisting Yes Operating mechanical equipment Yes Crawling No Ability to read and write Yes Ability to Count Yes Ability to hear verbal communication without aid Yes Operating Personal Vehicle Yes Ability to comprehend written/verbal communication Yes Other: Ability to deal with stress Yes OSHA Category III B.

Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

D. Aptitudes: HIGH 1 2 3 4 5 6 LOW Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3 Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively.

To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3 Numerical: Ability to perform arithmetic operations quickly and accurately. 2 Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2 Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3 Clerical Perception: Ability to receive pertinent details and verbal or tabular material.

To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2 Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3 Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3 Manual Dexterity: Ability to move hands easily and skillfully.

To work with hands in placing and turning motions. 3 Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3 Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3