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Mercy · Mercy Coletta · Oklahoma City, OK

PSR - Patient Service Representative - Oncology

TypeFull time
ScheduleMon–Fri
Experience1+ yrs pref.
EducationHS diploma
PostedOct 12
✓You’ll need
Education
✓High school diploma or equivalent.
Qualifications
✓Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
✓Proficiency in basic computer skills, including data entry and word processing.
✓Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
✓Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
✓Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
✓Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
✓Attend and complete Clinic Core Front Desk Training post-hire.
One year of applicable medical office experience. preferred
+Benefits
Medical, dental and visionPaid time offTuition assistanceRetirement plan
Mercy
Nonprofit · Chesterfield, MO · 45 hospitals · 5 states
2,250open roles
All 2,250 Mercy jobsMercy pay scales
Want the next healthcare job in Oklahoma by email?
Weekly, free, unsubscribe with one click.
Pay for this position
$16.50 – $22.50/hr
Apply to MercyContact Recruiter about this role
✓You’ll need
Education
✓High school diploma or equivalent.
Qualifications
✓Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
✓Proficiency in basic computer skills, including data entry and word processing.
✓Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
✓Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
✓Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
✓Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
✓Attend and complete Clinic Core Front Desk Training post-hire.
One year of applicable medical office experience. preferred
+Benefits
Medical, dental and visionPaid time offTuition assistanceRetirement plan
Mercy
Nonprofit · Chesterfield, MO · 45 hospitals · 5 states
2,250open roles
All 2,250 Mercy jobsMercy pay scales
Want the next healthcare job in Oklahoma by email?
Weekly, free, unsubscribe with one click.

Full employer posting

Find your calling at Mercy! Position Details: Location: Mercy Coletta Cancer Center (On-Site)

Full Time (40 hours/week)

Days, Monday-Friday Overview: The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

High school diploma or equivalent. Preferred

One year of applicable medical office experience. Skills, Knowledge and Abilities: Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.

Proficiency in basic computer skills, including data entry and word processing. Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.

Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation. Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.

Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure. Attend and complete Clinic Core Front Desk Training post-hire. Physical

Position requires the ability to push, pull, and/or lift 50 lbs. occasionally. Position requires standing and walking during each shift. Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.

At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): PSR, patient service representative, patient rep, scheduler, oncology, healthcare admin

About the role

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows.