Public Safety Dispatcher

Location Detail: Backus Hospital (10309) Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Since 1893, Backus Hospital has been the primary source of healthcare services for much of Eastern Connecticut. We are home to the only trauma center in New London and Windham counties and are the only area hospital with LIFE STAR helicopter services. We deliver and coordinate a continuum of high-quality healthcare with the goal of improving the health of our communities.

Public Safety Dispatchers provide excellent customer service, demeanor, and critical thinking skills when managing phone calls and other requests from patients, visitors and colleagues. Follow established policies and procedures when routing calls, using computer systems, electronic or paper directories, public address systems, paging, and building monitoring systems. Coordinate security, medical and/or other safety responses for the organization using various radios, access control systems, cameras, panic buttons, alarm monitoring, life safety systems, among others.

Qualifications Education High School Diploma or equivalent. Experience One (1) year of relevant experience in public safety, emergency medical services, fire dispatching. (1) year Public Service Dispatcher/Call Center or Public Dispatch experience preferred .

Related volunteer or degree programs may be substituted for experience Licensure, Certification, Registration Valid driver’s license Knowledge, Skills and Ability Requirements Excellent customer service and interpersonal skills necessary to communicate with the HHC Community including callers, patients, visitors, colleagues, physicians and others. Remain calm and organized under stressful and rapidly changing work conditions.

Requires the ability to take appropriate action in response to changes, circumstances and problems Demonstrate a positive attitude in support of the organization’s mission, vision and values. Focused on providing an exceptional experience to our patients, customers, staff, organizations, and internal and external partners. Demonstrated knowledge of the principles and practice of healthcare, emergency management, safety, security, and public safety.

Excellent verbal and written communication skills including the ability to prepare and present material, documents and instill confidence in the content that is being provided. Capability to independently analyze and solve a variety of difficult situations, problem events, emergencies. Exceptional attention to detail and ability to handle tasks independently.

Skills in computers, general technology and electronic public safety and emergency management tools, resources and equipment. Ability to work flexible hours including evenings and weekends during security events, emergency or disasters. We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.

Every moment matters. And this is your moment .

Evening shift