Quality PA Clinical Float

QUALIFICATIONS Education Graduate from an accredited Medical Assistant Program Experience/Skills Knowledge of practice operations Clinical experience Knowledge of medications Commitment to “cross training” assigned tasks Commitment to customer satisfaction in responding to all patient/customer inquiries (internal customers) Ability to use office equipment Ability to adapt to changes in procedures and/or workload Excellent written and oral communications skills Ability to work independently with little supervision Ability to work under pressure with time constraints Ability to concentrate Required Licenses/Certifications Medical Assistant certification CPR Working Conditions Clean, well-lit, well-ventilated general office working environment ROUTINE RESPONSIBILITIES Behavioral Standards Consistently complies with established Behavioral Expectations Patient Representative Duties Responsible for authorization and precertification for services and medications, referral appointment scheduling, and surgery scheduling Responsible for accurate and timely processing of prior authorizations, perform appeals as necessary, and the ultimate resolution of each case as assigned Back up to hospital medication prior authorizations Service Works with Pharmacy to meet 340B medical record documentation from specialists Obtains medical records to close referral loops and to meet qualifying measures for programs that the SCCH Clinics/Hospital are required to meet Labels medical records properly within Athena.

Responds promptly to patient needs Facilitates professional/empathetic resolutions for patients Answers prior authorization questions for patients Clinical Staff Works with Clinical Supervisor to provide requested information needed for projects Works in the Saturday rotation at QuickCare Clinic location Will fill in as float in clinical schedule when deemed necessary by management Maintains/meets all Clinical skills/duties required by SCCH Clinics as an employee Performs other duties as assigned Full time/Day shift 64 hours/Biweekly