✓You’ll need

Certifications

✓EMR Certification will be required within 6 months of hire to PACS Team.

EMR RIS Certification desired. preferred

Education

BA or BS degree preferred or other relevant combination of training and experience.

Qualifications

✓Healthcare experience specializing in Diagnostic Imaging; excellent computer skills, with strong aptitude for troubleshooting systems, software or network problems; and ability to work in a team environment with coaching and performance evaluation given by all team members.

3-7 years’ industry experience in providing application technical support and maintenance to Radiology / Cardiology Imaging systems. preferred

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About the role

QUALIFICATIONS Required : Healthcare experience specializing in Diagnostic Imaging; excellent computer skills, with strong aptitude for troubleshooting systems, software or network problems; and ability to work in a team environment with coaching and performance evaluation given by all team members. Preferred : BA or BS degree preferred or other relevant combination of training and experience. 3-7 years’ industry experience in providing application technical support and maintenance to Radiology / Cardiology Imaging systems. EMR RIS Certification desired. EMR Certification will be required within 6 months of hire to PACS Team. TYPICAL PHYSICAL/MENTAL DEMANDS The ability to troubleshoot and resolve user needs as scheduled through the “Help” desk. Ability to lift terminals, computers, kneel below desks; quickly move to remote locations in the facilities. Ability to communicate via voice, data, and written skills. ESSENTIAL JOB FUNCTIONS Provide application support services for EMR, Radiology and Cardiology applications
Analyze service requests, and make recommendations related to best practices. Follow client’s documented Change Management process to obtain approval for changes. Build application changes in Test, work with user to complete testing, and move to production according to the client’s change control process. Ability to work with vendors performing necessary system updates and upgrades. Provide support for projects and other special application initiatives. Troubleshoot complex user errors and provide timely and high quality customer service. Document issues and solutions in Sky Lakes ticketing system. Participate in the day to day tracking and follow-up on issues and questions of daily operations. Validate and support system testing efforts. Work with client users and functional teams as needed. Escalate issues to the vendor as needed, and monitor vendor tickets for resolution. Utilize the ticket management system to track issue status and work volume
Participate in a 24/7 after hours on call rotation. In depth knowledge of Radiology and Cardiology workflows required; Rad Tech certification desired. Excellent troubleshooting skills, with the ability to communicate resolutions to customers and working relationships with Radiologists and Cardiologists. Excellent training skills- Will be required to create training documentation and videos. Train internal or external staff on the systems that the team supports. Proficiency in PACS. Work with our departmental customers, other IT teams, project managers, on any requests, incidents and project tasks relating to Ancillary team systems to provide solutions. Provide frequent status reports to reporting managers and project managers. Proficiency in multitasking and the ability to prioritize workload. Attending meetings as requested, representing the Ancillary team. Provide summary to team management. Position reports to Diagnostic Imaging and Information Services. MARGINAL JOB FUNCTIONS Performs other duties as assigned.

Radiology Cardiology Systems Analyst - DI General Radiology - PT .5 Varying Shifts

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About the role