RCS Senior Associate - Bedford Hospital

Onsite at Bedford Hospital Full-time on a rotating schedule between 6:30a-5:30p, 40hrs a week. The Senior Associate serves as a subject matter expert and team resource, supporting daily operations while promoting accuracy, efficiency, and exceptional customer service. This role provides guidance and mentorship to new team members, assists with training and onboarding, conducts quality audits, and performs cashier-related duties.

The Senior Associate helps ensure departmental goals, compliance requirements, and organizational standards are met. Key

• Mentor and support new team members during onboarding and ongoing development. Train new staff on departmental processes, policies, and systems. Conduct routine audits to ensure accuracy, quality, and compliance with organizational standards. Provide coaching and feedback based on audit findings and identified opportunities for improvement. Perform cashiering duties, including processing payments, balancing transactions, and maintaining financial accuracy. Serve as a subject matter expert and resource for team members. Assist leadership with process improvement initiatives and special projects. Demonstrate organizational values while maintaining a positive and collaborative team environment.
• For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.
• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

Full time · Day shift