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WWAYPOINT
Indiana University Health · Bloomington, IN

RCS Senior Associate - Bloomington Hospital

TypeFull time
Schedule40 hrs/wk · Days
Experience1+ yrs pref.
PostedOct 14
✓You’ll need
Licensure
✓For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.
Qualifications
✓Requires working knowledge of patient registration and financial clearance.
✓Requires a high level of interpersonal and problem solving skills.
✓Requires effective written and verbal communication skills.
✓Requires the ability to work within a team and maintain collaborative relationships.
✓Requires the ability to take initiative and meet objectives.
Previous hospital or Emergency Department financial counseling experience. preferred
Experience with self-pay accounts, Medicaid eligibility, Medicaid-pending accounts, financial assistance, charity care, payment plans, or healthcare collections. preferred
Knowledge of healthcare insurance verification, patient responsibility, account follow-up, and revenue-cycle processes. preferred
Experience working directly with uninsured and underinsured patient populations. preferred
Experience using electronic health record, patient accounting, eligibility, or financial-assistance systems. preferred
Bilingual communication skills are a plus. preferred
At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
Indiana University Health
Nonprofit · Indianapolis, IN · 14 hospitals
1,054open roles
47 miBloomington to Indianapolis
All 1,054 Indiana University Health jobsIndiana University Health pay scales
Want the next healthcare job in Indiana by email?
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✓You’ll need
Licensure
✓For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.
Qualifications
✓Requires working knowledge of patient registration and financial clearance.
✓Requires a high level of interpersonal and problem solving skills.
✓Requires effective written and verbal communication skills.
✓Requires the ability to work within a team and maintain collaborative relationships.
✓Requires the ability to take initiative and meet objectives.
Previous hospital or Emergency Department financial counseling experience. preferred
Experience with self-pay accounts, Medicaid eligibility, Medicaid-pending accounts, financial assistance, charity care, payment plans, or healthcare collections. preferred
Knowledge of healthcare insurance verification, patient responsibility, account follow-up, and revenue-cycle processes. preferred
Experience working directly with uninsured and underinsured patient populations. preferred
Experience using electronic health record, patient accounting, eligibility, or financial-assistance systems. preferred
Bilingual communication skills are a plus. preferred
At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
Indiana University Health
Nonprofit · Indianapolis, IN · 14 hospitals
1,054open roles
47 miBloomington to Indianapolis
All 1,054 Indiana University Health jobsIndiana University Health pay scales
Want the next healthcare job in Indiana by email?
Weekly, free, unsubscribe with one click.

Full employer posting

Onsite at Bloomington Hospital. Full-time 40hrs a week with the options of 10a-6:30p, 11a-7:30p, or 12p-8:30p.

The Financial Counselor serves as a key member of the Patient Financial Navigation/Revenue Cycle team within the Bloomington Hospital and Emergency Department. This position works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services. The Financial Counselor must balance compassionate patient interaction with effective account resolution and revenue-cycle practices.

Because the position operates within the Emergency Department and hospital, the counselor must be comfortable working in a fast-paced environment, prioritizing multiple cases, handling sensitive financial conversations, and collaborating closely with clinical, registration, social work, case management, and revenue-cycle teams.

  • Previous hospital or Emergency Department financial counseling experience. Experience with self-pay accounts, Medicaid eligibility, Medicaid-pending accounts, financial assistance, charity care, payment plans, or healthcare collections. Knowledge of healthcare insurance verification, patient responsibility, account follow-up, and revenue-cycle processes. Experience working directly with uninsured and underinsured patient populations. Experience using electronic health record, patient accounting, eligibility, or financial-assistance systems. Bilingual communication skills are a plus.
  • For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.
  • At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
  • Requires working knowledge of patient registration and financial clearance.
  • Requires a high level of interpersonal and problem solving skills.
  • Requires effective written and verbal communication skills.
  • Requires the ability to work within a team and maintain collaborative relationships.
  • Requires the ability to take initiative and meet objectives.

Full time · Day shift

About the role

The Financial Counselor serves as a key member of the Patient Financial Navigation/Revenue Cycle team within the Bloomington Hospital and Emergency Department.