You’ll need
Licensure
✓For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.
Qualifications
✓Requires working knowledge of patient registration and financial clearance.
✓Requires a high level of interpersonal and problem solving skills.
✓Requires effective written and verbal communication skills.
✓Requires the ability to work within a team and maintain collaborative relationships.
✓Requires the ability to take initiative and meet objectives.
Previous hospital or Emergency Department financial counseling experience. preferred
Experience with self-pay accounts, Medicaid eligibility, Medicaid-pending accounts, financial assistance, charity care, payment plans, or healthcare collections. preferred
Knowledge of healthcare insurance verification, patient responsibility, account follow-up, and revenue-cycle processes. preferred
Experience working directly with uninsured and underinsured patient populations. preferred
Experience using electronic health record, patient accounting, eligibility, or financial-assistance systems. preferred
Bilingual communication skills are a plus. preferred
At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
About the role
The Emergency Room Financial Counselor serves as a key member of the Patient Financial Services/Revenue Cycle team within the Methodist Emergency Department. This position works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services.