Full employer posting
About Astria The Astria Health system, headquartered in the heart of the state of Washington’s wine country in the beautiful Yakima Valley, is the largest non-profit healthcare system based in Eastern Washington. Astria Health is the parent non-profit organization of Astria Sunnyside Hospital and Astria Toppenish Hospital and delivers care throughout the Valley through its Astria Health Hospitals and its Astria Ambulatory Care model focused on delivering the highest level of ambulatory and outpatient care in convenient locations in both the Lower and Upper Yakima Valley.
Astria Ambulatory Care is designed to meet the changing lifestyles and diverse needs of those living and working throughout the region. Across our healthcare network, you will find a dynamic range of meaningful careers and opportunities for growth and safe workplaces. Whether we use our expertise in accounting, human resources, finance, planning, marketing, or our clinical services in any of our operational divisions, our shared passion for providing exceptional healthcare to our communities motivates us to achieve excellence each day.
If you share our passion, we want to hear from you. Our operating principles define how we come together as a team to do our work. They reflect Astria Health’s unique view on what’s important and right - being a leader in providing innovative, exceptional rural healthcare solutions with kindness and dignity.
Documenting this core aspect of our culture helps employees make good decisions independently, cultivate trust through accountability, and go beyond the expected. We believe in continuously escalating the bar for talent and performance because we are obsessed with a commitment to excellence and patient care. It also helps candidates consider career opportunities and evaluate whether they will thrive at Astria Health.
Astria Health is seeking a Referral Coordinator to join our team! This position is located at our Sunnyside Astria Health Audilogy and Pediatric Therapies Center.
Monday - Friday - More details will be discussed during the interview. What you get to do every day! As the Referral Coordinator, you will be responsible for coordinating and facilitating patient access to audiology services through the effective management of referrals, insurance verification, and prior authorization processes.
You will: Coordinate and manage all incoming audiology referrals, including intake, tracking, follow-up, and communication with referring providers to ensure timely patient access. Verify insurance eligibility, benefits, referral requirements, and obtain prior authorizations for audiology services and hearing devices in accordance with payer guidelines. Maintain expertise in payer-specific authorization, referral, billing, and reimbursement requirements while monitoring workflows to reduce delays and denials.
Serve as the primary liaison between patients, providers, referring offices, insurance companies, and internal departments to facilitate coordination of care. Develop, implement, and maintain referral, registration, authorization, and front office workflows, including policies, procedures, documentation, training materials, and reference guides. Coordinate onboarding, training, and ongoing education for front office staff to improve registration accuracy, workflow consistency, patient access, and revenue cycle performance.
Monitor registration quality, work queues, operational reports, DNFB, and patient encounters to ensure timely processing, complete documentation, and resolution of deficiencies in collaboration with billing, HIM, and revenue cycle teams. Provide administrative and operational support by overseeing front office collections, participating in month-end processes, managing office supplies and equipment, and assisting with new payer relationships, referral pathways, and patient access initiatives.
Performs other duties as assigned Collaborate effectively across organizational boundaries. Adheres to the core values and standards of the organization. Requirements High School Graduation or GED.
Two or more years of direct work experience in healthcare. Two or more years of administrative support and report management. Oral and written fluency in the English language.
and Education. Master’s Degree in health informatics and/or additional certification in medical billing and coding
About the role
Coordinate and manage all incoming audiology referrals, including intake, tracking, follow-up, and communication with referring providers to ensure timely patient access. Develop, implement, and maintain referral, registration, authorization, and front office workflows, including policies, procedures, documentation, training materials, and reference guides.