Summary Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC000593 CHS - Patient Access Center Pay Rate Type Hourly Pay Grade Health-20 Scheduled Weekly Hours 40 Work Shift Day
The Patient Access Center is the scheduling and communication call center for MUSC. We are the front-line for our patients and support the various specialties and providers at MUSC. Additional
Key
Serve as the initial contact for patients and referring providers. Facilitate the referral and appointment scheduling process across multiple specialties. Use call center protocols and automated systems to manage scheduling and data entry.
Triage calls using standardized algorithms; refer clinical issues to the appropriate teams. Collect and verify patient demographic, insurance, and contact information. Ensure high-quality customer service and patient satisfaction.
Maintain a strong understanding of referral workflows and department procedures.
High school diploma or equivalent (GED); college degree preferred. T wo years of experience in a medical office, call center, patient access area, or customer service in a business environment is required. A college degree may be substituted for work experience on a year-for-year basis.
Skills &
Ability to prioritize and manage multiple tasks in a fast-paced call center environment. Working knowledge of computers and technology including Windows, Excel, and Internet/Intranet navigation tools required Strong verbal, written, communication, and problem-solving skills Ability to work in a self-directed manner while interacting with patients, physicians, and departmental partners Typing speed of 35 cwpm required.
If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations.
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