✓You’ll need

Education

✓High School Diploma or Equivalent Required

Qualifications

✓Strong attention to detail and ability to maintain accurate records.

✓Comfortable communicating with patients, providers, insurance representatives, and internal teams.

✓Able to manage multiple priorities and meet deadlines in a fast-paced environment.

✓Committed to providing excellent customer service and supporting positive patient experiences.

✓1 Year Administrative Required

Experience in a healthcare, medical office, patient access, scheduling, or administrative support environment is preferred.

About the role

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

What you’ll do

Schedule appointments, tests, proceduresSchedule appointments, tests, procedures, and surgeries in a timely manner

Obtain and verify requiredObtain and verify required referrals and authorizations according to practice and system procedures

Ensure patient registration andEnsure patient registration and demographic information is complete and accurate

Communicate and coordinate withCommunicate and coordinate with patients, healthcare providers, departments, and insurance companies

Support efficient patient accessSupport efficient patient access and workflow processes across the practice

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care. We are hiring a Referral Representative to support patient access by coordinating referrals, authorizations, and scheduling activities. This role serves as a key liaison between patients, providers, departments, and insurance companies, helping ensure a smooth and efficient experience throughout the care process.

As part of a multifunctional team, the Referral Representative helps maintain timely access to care and accurate patient information.

Schedule appointments, tests, procedures, and surgeries in a timely manner. Obtain and verify required referrals and authorizations according to practice and system procedures. Ensure patient registration and demographic information is complete and accurate.

Communicate and coordinate with patients, healthcare providers, departments, and insurance companies. Support efficient patient access and workflow processes across the practice. Who you are Experience in a healthcare, medical office, patient access, scheduling, or administrative support environment is preferred.

Strong attention to detail and ability to maintain accurate records. Comfortable communicating with patients, providers, insurance representatives, and internal teams. Able to manage multiple priorities and meet deadlines in a fast-paced environment.

Committed to providing excellent customer service and supporting positive patient experiences. If you have the skills and experience to support efficient patient access and high-quality service, we encourage you to apply and join our team at WakeMed. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County.

With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org . EOE Licensure Not Applicable Education High School Diploma or Equivalent Required Experience 1 Year Administrative Required

Referral Representative-HOPD OB-GYN

About the role