Regional Practice Administrator - Physician Services - Roper St. Francis Office Park

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• Reports to: Director, Medical Group Operations # of Direct Reports: 5+- PM reports up to RPA Primary Function/General Purpose of Position The Regional Practice Administrator proactively anticipates, plans, organizes, and directs the operations of assigned practices and areas of responsibility to ensure the highest quality care and services are provided efficiently. This position requires a strong focus on identifying, developing, and executing strategic opportunities to increase access and drive revenue while meeting compliance and regulatory standards. In addition, this position will oversee all operations of the assigned practices to ensure efficient clinic operations and flow through the application of standardized processes and best practices when appropriate. Essential Job Functions Utilizes quality scorecards/dashboards for accountability standards and to identify high performing practices and individual providers to develop best practice workflows and processes to support all practices. Supports practices with in-depth workflow and process evaluations and develops action plans to improve deficient workflows/processes. Works collaboratively with practice managers to ensure staff are professionally trained, consistently performing workflows/processes accurately and developing culture of striving for quality outcomes through continuous quality improvement. Oversees effective use of equipment, supplies and resources. Facilitates stewardship and fiscal responsibility with a focus on productivity, revenue enhancement, and cost control, to meet budget expectations. Ensures compliance of all revenue cycle policies and procedures with a focus on benchmarking comparisons and staff accountability. Ensures lines of communication are sound with physicians and APC's regarding contractual agreements, quality measurements, and financial goals. Assists other members of the office team as needed. Provides the necessary leadership, direction, and documentation to effectively supervise and motivate staff, and promotes a 'team' approach to problem solving and goal setting within areas of responsibility. Maintains professionalism and excellent communication within the practice, market and medical group leadership and key stakeholders as needed. Counsels and/or supports practice managers in counseling employees regarding employment, performance, promotion, and termination in accordance with Human Resource policies. Remains accessible to staff and providers, highly visible and on-site frequently. Develops a strategy to handle new and varied tasks by initiating and conducting assessments to determine appropriate interventions, as well as conducting research and identifying resources to make recommendations for successful completion of assigned projects. Oversees the patient experience, including appointment scheduling, timely and appropriate management of telephone calls, waiting room experience, workflow during visits, referral management and translation services. Creates actions to improve patient satisfaction and respond to patient concerns. Creates strategies to improve operational efficiency. Leads and supports physicians and APCs during initial onboarding and provides leadership support for administrative functions including but not limited to: Continuing Medical Education, ATO/LOA, escalating questions and concerns to the appropriate resources. Escalates physician and APC support to Director of Operations as appropriate. Facilitates and drive results for ministry and market key performance indicators Ensures projects and new implementations are appropriately communicated and actively engages in change management approach within areas of responsibility. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification BLS Basic Life Support – American Heart Association (preferred) Education High School Diploma (required) Associate’s or Bachelor's degree in healthcare or related field (preferred) Work Experience 3 years of healthcare management experience (required) 2 years management in multiple physician practices or physician networks in multiple practice locations (preferred) Training N/A Language N/A Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​ Neonates (0
• 4 weeks) Infant (1
• 12 months) Pediatrics (1
• 12 years) Adolescents (13
• 17 years) Adults (18
• 64 years) Geriatrics (65 years and older) X Not applicable to this position Working Conditions X Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. X General office environment. May be exposed to high noise levels and bright lights. X May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids.* May be required to use physical restraints. May be exposed to human blood and other potentially infectious materials.* X May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. X May have periods of constant interruptions. X Required to car travel to off-site locations, occasionally in adverse weather conditions. X Prolonged periods of working alone. ____ Other: ____ Not applicable to this position * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Physical Requirements Physical Demands Frequency 0% 1
• 33% 34
• 66% 67
• 100% Lifting/ Carrying (0
• 50 lbs.) X Lifting/ Carrying (50
• 100 lbs.) X Push/ Pull (0
• 50 lbs.) X X Push/ Pull (50
• 100 lbs.) Stoop, Kneel X Crawling X Climbing X Balance S Bending X Work Position Frequency 0% 1
• 33% 34
• 66% 67
• 100% Sitting X Walking X Standing X Additional Physical Requirements/Hazards - Physical Requirements - Select if a physical requirement for this job. Manual dexterity (eye/hand coordination) Perform shift work Maneuver weight of patients Hear alarms/telephone/audio recordings Reach above shoulder X Repetitive arm/hand movements Finger Dexterity Color Vision Acuity – far Acuity – near ____ Not applicable to this position Hazards - Select if a potential hazard for this job. Depth perception Use of Latex products Exposure to toxic/caustic/chemicals/detergents Exposure to moving mechanical parts Exposure to dust/fumes Exposure to potential electrical shock Exposure to x ray/electromagnetic energy Exposure to high pitched noises Gaseous risk exposure Other: _X___ Not applicable to this position Skills Hard/Tech/Clinical

​ Knowledge of medical terminology and ICD-9 coding (preferred) Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills) Basic math skills Soft/Interpersonal

• Proactively manages relationships and expectations of the people we serve Listens openly to the voice of those we serve Develops guidelines in partnership with other leaders to enable staff to respond to feedback quickly and appropriately from the people we serve Fosters an environment of innovative thinking Seeks, supports, and implements others’ ideas Takes smart risks and learns from success/failure Embraces change and communicates the benefits of it to others Leads the business through uncertainty by providing stability, direction, and support Defines issues clearly and takes action despite incomplete information As a Roper St. Francis Healthcare teammate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status Roper St. Francis Healthcare is an equal opportunity employer. It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60
• 1.4(a), 60
• 300.5(a) and 60
• 741.5(a).Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com

Days/Afternoons