Registered Nurse - Clinic Care Navigator

RN Care Navigator - Full-Time | Flexible | 36 – 40 hours weekly! Department: Clinic Services

$36–$58 per hour, based on relevant experience Sign-on Bonus: $5,000 Make a Difference in Rural Healthcare! Are you a compassionate, organized Registered Nurse who enjoys building relationships with patients and helping them navigate their healthcare journey? We are seeking a dedicated RN Care Navigator to join our team!

This is an exciting opportunity to help develop and implement a new Care Navigation program focused on improving patient outcomes, removing barriers to care, and supporting individuals with complex healthcare needs.

The RN Care Navigator provides patient outreach, education, care coordination, and ongoing support for high-risk patients served by Columbia County Health System (CCHS). The position initially focuses on patients managing complex medication regimens and patients who frequently miss primary care appointments. The Navigator helps patients overcome clinical and social barriers, coordinates services across providers and community resources, and supports patients in becoming more actively engaged in managing their health.

and Responsibilities Identify and conduct outreach to eligible high-risk patients. Assess patients' clinical, care coordination, and social needs. Administer the Patient Activation Measure (PAM) and use results to guide individualized interventions.

Develop individualized care plans with patients and the CCHS care team. Coordinate care among primary care providers, specialists, pharmacies, behavioral health, and other services. For patients with polypharmacy, coordinate structured medication reconciliation and medication review with pharmacists and providers.

Connect patients to community resources, including referrals through Greater Health Now's Community Hub. Follow patients over time and document progress, barriers, interventions, and outcomes. Support patients who have repeatedly missed appointments in reconnecting with primary care.

Maintain documentation necessary to support appropriate care-navigation billing. Participate in CQI activities, including Plan-Do-Study-Act (PDSA) cycles related to the Care Navigation program. Assist with monitoring program measures including PAM scores, missed appointments, medication reconciliation, ED utilization, readmissions, and relevant clinical outcomes.

Collaborate with the Project Director, Data Analyst, providers, clinical staff, and community partners in evaluating and improving the program.

Current Washington State Registered Nurse license in good standing. Experience providing patient education, care coordination, case management, population health, or related nursing services. Ability to work independently and collaboratively across clinical disciplines.

Strong patient communication, organization, and documentation skills. Ability to learn and use electronic health records, care-management systems, and program tracking tools. Training After Hire Patient Activation Measure administration and coaching.

Motivational interviews. CCHS Care Navigation workflows. Quality improvement and PDSA methods.

Community resource referral processes, including the Greater Health Now Community Hub. Documentation and time-capture requirements associated with billable care coordination/navigation services. Grant-Specific Expectations This position is initially funded through CCHS’s four-year HRSA Comprehensive Quality Improvement project, which will transition into a permanent position within Columbia County Health System upon completion of the grant period.

The Care Navigator will assist in developing the Care Navigation program before leading its patient-facing implementation. The project work plan includes an initial 100-patient pilot beginning June 1, 2027, followed by program evaluation and expansion. Working Relationships Works closely with CCHS clinic providers, pharmacy, behavioral health, Population Health, Quality, Data Analytics, Revenue Cycle, and community partners.

Greater Health Now supports the position through Community Hub referrals and training/support for use of the Patient Activation Measure. Join our team and help make healthcare more connected, accessible, and personal! Apply today and grow your career with Columbia County Health System!