JOB TITLE: Registrar- Admitting/ED DEPT: Admitting/Registration LOCATION: Maury Regional Medical Center- Columbia, TN
PRN, as needed in ED and Admitting MAURY REGIONAL HEALTH: At Maury Regional Health, patients are at the heart of everything we do. We're committed to clinical excellence and compassionate care, offering exceptional service. As a top-rated organization, we foster an inclusive, collaborative work environment where innovation and patient care lead the way.
JOB
The Patient Access Registrar is responsible for accurately registering patients and supporting the financial clearance process while creating a positive and professional patient experience. This position utilizes knowledge of Medicare, TennCare, commercial insurance, healthcare payment methodologies, financial assistance programs, payment plans, and basic healthcare coding practices to ensure accurate patient and financial information.
The Patient Access Registrar communicates financial responsibilities clearly, assists patients with available payment options, and applies strong customer service, negotiation, and collection skills while following established organizational policies and procedures. DUTIES: Registers patients accurately and efficiently, ensuring demographic, insurance, financial, and service information is complete and properly documented.
Verifies insurance coverage and benefits, including Medicare, TennCare, and commercial insurance, using applicable computer systems, payer websites, and other verification resources. Reviews patient financial responsibility and clearly communicates estimated costs, copayments, deductibles, coinsurance, and other applicable balances. Collects patient payments and utilizes effective negotiation and collection techniques while maintaining professionalism, sensitivity, and excellent customer service.
Educates patients regarding available payment plans, financial assistance programs, and applicable organizational policies and procedures. Maintains working knowledge of hospital and FHG clinical departments, service protocols, payment guidelines, and healthcare coding practices to support accurate registration and appropriate patient routing. Responds to patient, family, staff, and provider questions regarding registration, insurance, and financial processes and appropriately escalates complex concerns when necessary.
Utilizes office equipment, computer systems, and patient access applications effectively while maintaining confidentiality, accuracy, productivity, and compliance with established procedures. JOB
- High School Diploma or Equivalent Required
- 2 Years of Related Healthcare Experience Preferred
- Solid Understanding of Healthcare Terminology. Preferred
- Strong communication skills. Strong work ethic and energy. Preferred
- Thrives in a Demanding and Professional Environment. Preferred
- Excellent Business Judgment and Customer Service Skills. Preferred
- Able to Distill Patient Financial Information and Present Essential Information in a Concise Manner. Preferred WHY MAURY:
- Medical, Dental, Vision, Retirement Plans & PTO
- Educational Assistance, Tuition Reimbursement & Career Advancement Navigation Opportunities
- Employee Discounts
- Childcare Services
- Adoption Assistance For more information: About Maury Regional Health MISSION, VISION & VALUES: MISSION: Clinical excellence. Compassionate care. Every patient. Every day. VISION: To be the trusted choice for health and wellness in southern Middle Tennessee by delivering a safe, seamless and patient-centered experience. VALUES: W – Wholeness: Wellness-centered care of mind, body & spirit for our patients & health care team. E – Empathy : Understanding the feelings of others as we walk with them on their path to wellness. C – Community: Creating relationships, connections & trust. A – Advocacy: Defending the rights of all to be heard. R – Respect: Treating everyone with dignity & respect. E – Engagement: Actively involving all stakeholders in creating better health outcomes for southern Middle Tennessee. STRATEGIC ANCHORS:
- Quality patient care
- Highly effective teams
- Stewardship of resources
- Innovative culture Maury Regional Health is committed to the principles of Equal Employment Opportunity in all aspects of the employer/employee relationship. Maury Regional Health grants equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origins (including ancestry), genetic information, disability, age, military/national guard/veteran status, sexual orientation, gender identity, or gender expression, or other status protected by state or federal law. Statements made by applicants for employment on this application form will be checked for accuracy. Maury Regional Health campuses are tobacco-free. All tobacco use is prohibited.