Saturday - Monday, 5:00 am - 5:30 pm Your role with us As a registrar in the Emergency Department at Salem Health, you will courteously admit and register all patients, accurately capturing their demographic, insurance, and financial information in the electronic medical record system. You’ll verify insurance eligibility, obtain necessary authorizations, manage registration errors, and provide exceptional customer service while adhering to regulatory and workflow standards, all while supporting continuous improvement through Lean principles and team collaboration.
Accurately collects and enters demographic, insurance, and financial information into the Electronic Medical Record (EMR), ensuring all necessary consents and forms are completed. Verifies insurance eligibility, obtains required authorizations or referrals, and determines correct filing order and copayments using online tools and phone contact. Efficiently performs all registration tasks within Epic, including arrivals, HAR creation, check-ins, and applying downtime procedures when necessary.
Monitors and resolves registration-related errors in work queues within three days, ensuring data accuracy and smooth workflow. Provides flexible registration support across various departments (e.g., ED, Family Birth Center) while following department-specific workflows. Delivers high-quality service to patients and staff by adhering to AIDET principles, demonstrating empathy, and maintaining professional communication.
Participates in Lean problem-solving, training initiatives, and updates to standard work to enhance team performance and workflow efficiency. Required qualifications 1 year of experience working in a fast-paced customer service environment that included substantial use of data entry and keyboard skills. Intermediate level of proficiency with MS Office (Word, Outlook, Excel).
Additional information Successful candidate will have experience in a health care administrative or clerical environment, including experience with EPIC or other electronic medical record (EMR) system. Total rewards package Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth. Click here for details.
Why Salem Health? Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways.
At Salem Health, you’ll find more than a job, you’ll find purpose, connection and room to thrive. Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.