Registration Representative

Our promise to you:Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ.

Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family:Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability InsurancePaid Time Off from Day One403-B Retirement Plan4 Weeks 100% Paid Parental LeaveCareer DevelopmentWhole Person Well-being ResourcesMental Health Resources and SupportPet BenefitsSchedule: Part timeShift:DayAddress:14055 RIVEREDGE DRCity:TAMPAState:FloridaPostal Code:33637Job Description:Proactively reviews schedules and performs eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations.

Works error reports daily, enters accurate data, and documents all attempts to collect or obtain missing documentation and meets or exceeds accuracy standards and upfront collection goals. Monitors patient wait and registration times, being sure to collaborate with clinical team, implement processes and remove barriers to delayed care. Acts as patient liaison and collaborates with clinical teams and physician offices to ensure timely completion and submission of documents such as plan of cares, status reports and authorization forms, as required by insurance.

Screens and assists incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely. Other duties as assigned. Schedules patients according to department, insurance and physician protocols, collects relevant clinical information to ensure accurate/timely appointments and verifies the accuracy of orders.

Registers patients for all services, ensuring accurate patient demographics and account information and clearly explains authorizations, pre-certifications, benefit limitations and patient financial responsibility and collects patient payments. Knowledge, Skills, and Abilities:Ability to serve as hospital liaison for patient and family and to use discretion when discussing personnel/patient related issues that are confidential in natureStrong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one timeAbility to be responsive to ever-changing matrix of needs and act accordinglySelf-motivated and quick thinkerComputer skills including Outlook, Microsoft Word, and ExcelAbility to communicate professionally with an acceptable use of English and spellingAbility to read and communicate effectively in EnglishStrong written and verbal communication skillsProficient typing speed; proficient with Microsoft Office applications and computersMultitask proficiently, using multiple computer systems, applications, and technologyExcellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customersUnderstanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)Understanding of regulatory guidelines such as CMS, HIPAABasic knowledge and ability in medical business office proceduresBasic knowledge of codingDetail-oriented, demonstrate problem-solving skills, flexibility and adapts well to changeExplains charges and payment options and programs; collects monies due at time of serviceConsistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may haveInterpret and explain insurance benefitsEducation:High School Grad or Equiv [Preferred]Field of Study:or graduate of a technical schoolor equivalent post-secondary technical school educationWork

1+ experience with computers and epm and emr software [Preferred]ICD-9 and CPT-4 coding experience [Preferred]Licenses and

Basic Life Support - CPR Cert (BLS) [Preferred]Physical

(Please click the link below to view work requirements)Physical Requirements - https://tinyurl.com/23km2677Pay Range:$15.61 - $24.97Background Screening Requirement (Florida Law)Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:https://info.flclearinghouse.com/This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.