About the role
Shift End Time: 4:30 PM AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Minimum 3 days per week Weekend
No Weekends On-Call Required: No Hourly
(Minimum - Midpoint - Maximum): $27.500 - $30.400 - $33.530 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
Assists with patient treatment procedures under the supervision of a therapist and department maintenance. Performs scheduling, reception and other assigned department operational tasks. Required Qualifications H.
S. Diploma or Equivalent AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
Completion of a medical receptionist or equivalent training program. Some computer experience.
Collaboration and Teamwork Demonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values. Promotes constructive working relationships. Works effectively and as a part of a team to meet departmental goals and objectives.
Is respectful and trustful of others. Decisions are guided by the organizational values and are made with honesty and respect. Performance criteria: Effective, clear communication to promote excellent department operations and efficient patient care.
Stays informed through staff meetings and shares pertinent information with others. Assists co-workers with their tasks. Demonstrates flexibility to meet clinic and SRS Rehab Service needs.
Assists in the daily department maintenance and general departmental flow by keeping aide station, treatment rooms and gym clean and orderly, restocks rooms with linen and supplies as needed, empties dirty linen bags into dirty linen cart, wipes down equipment on a regular basis, etc. Promotes a positive work environment by accepting interpersonal differences and respecting others' values and opinions. Demonstrates appreciation for the work of others by offering praise and noting a job well done to others.
Customer Service Demonstrates courteous professional behavior to patients, their family members, physicians and staff. Greets patients, physicians and staff with eye contact, smiling and acknowledging a person by name. Explains provider delays to patient and offers alternatives.
Maintains confidentiality according to department policy. Responds to patient and co-worker needs and concerns as appropriate. Communicates schedule changes/updates and messages to providers and team in a timely and complete manner.
Promotes a positive work environment. Participates in problem solving. Communicates with patient in the treatment area explaining treatment procedures, common reaction and anticipated outcomes.
Communicates consistently and effectively with the treating therapist regarding progression and reaction to the daily treatment. Financial Responsibilities Accepts accountability for the organization's financial success while delivering the highest quality of care and service. Measured by: Demonstrates flexibility in work practices.
Supports organizational cost containment i.e. following work comp and PPO authorization guidelines. Takes initiative in using time effectively. Actively sets priorities and adjusts to unscheduled situations.
Accepts responsibility for own actions and outcomes. Initiates communication with others to ensure job is completed successfully. Department goals i.e. department patient access, and Press Ganey.
Follows established procedures for collection of payments. Knowledgeable on patient account and billing information. Patient Care Provides accurate information to all customers including patients, co-workers, physicians and visitors and maintains a variety of office support.
Demonstrates safe and appropriate operation of modalities and equipment. Supervises exercise programs through guidance of licensed therapist, assists with classes and treatment prep. Prepares treatment area.
Escorts patients to treatment area. Completes treatment procedure safely and appropriately. Monitors progression of treatment and communicates patient response to treatment consistently and effectively to treating therapist.
Cleans treatment area at conclusion of treatment. Keeps rooms stocked with supplies as needed. Assists therapists as instructed.
Scheduling Engages in courteous and helpful telephone conversations with all customers (i.e. patient, physicians, co-workers and visitors) in a manner that is perceived by customers as pleasant and effective. Performs scheduling tasks involving effective communication with patient, providers and co-workers. Completes necessary computer tasks and documentation that is thorough and accurate per departmental guidelines.
Answers the phone promptly and professionally per department standards. Asks before placing a caller on hold and waits for response, checks back and offers alternatives. Transfers appropriately and thanks the caller at the end of the call.
Provides caller all necessary information (i.e. directions, phone numbers, etc.) Returns messages received and enters appropriate message documentation in EHR as per established department guidelines. Confirms future appointments with patient according to guidelines. Using a keyboard, required to type proficiently and accurately.
Calls referred patients, triages, checks demographics, insurance authorization, preferences and re-calls when necessary. Schedules appointments in computer per department standard. Arrives and reschedules appointments in computer accurately and within established timeframes.
Knowledge, Skills, and Abilities Medical terminology required. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class