The Rehab Patient Access Specialist provides access to services provided at the hospital and/or Rehab clinics by scheduling and performing admission and dismissal processes. This position requires excellent customer service skills, both written and oral, which involves ability to communicate effectively over the phone. Knowledge of all tasks performed in the Rehab front office areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement.
This position is primarily responsible for the registration of patients by obtaining patient demographic and third party information with a high degree of accuracy. They are also responsible for verification of health plan coverage eligibility and collection of payment toward their plan, at the time of service. This position requires knowledge of HMOs, PPOs, Commercial Payers, HSAs, Cobra, Medicaid, STAR plans, CSHCN, CHIP and hospital financial assistance programs.
The incumbent is responsible for maintaining knowledge of JCAHO, HIPPA, Patient Rights and Responsibilities, and departmental/System policies and procedures. This position provides administrative and operational support for department therapists and the clinic manager. Spanish Language Skills Highly Preferred!
High School diploma or equivalent required. Ability to type, spell, write or print legibly with general knowledge of personal computers required. 1-2 years of Hospital admissions or physician's office experience required or 1-2 years professional work experience required. Strong interpersonal communication, documentation and customer service skills required.
EPIC EMR experience preferred. Medical terminology preferred. Bilingual preferred (Spanish).
The Patient Access Specialist must be detail oriented, personable, calm, flexible, honest, and capable of handling difficult situations with tact and diplomacy. Incumbent must possess skills to effectively communicate in a professional manner with various internal and external providers. Knowledge of health care insurance and managed care required.
BLS Healthcare Provider certification recommended, not required. Annual CPR certification recommended, not required.
Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.
Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.