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Molina Healthcare · Long Beach, CA

Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish (Onsite in Long Beach, CA)

TypeFull time
ScheduleMon–Fri · Days
Experience1+ yrs
PostedOct 22
✓You’ll need
Education
✓At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
Qualifications
✓High attention to detail and ability to follow member interaction scripting.
✓Flexible and adaptive to changing priorities and workflows.
✓Compassionate and service oriented.
✓Bilingual (English and at least one additional language, as required).
✓Strong verbal and written communication skills.
Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler. preferred
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. preferred
Molina Healthcare
240open roles
22 miLong Beach to Los Angeles
All 240 Molina jobs
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Pay for this position
$20.34 – $30.39/hr
Apply to Molina HealthcareContact Recruiter about this role
✓You’ll need
Education
✓At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
Qualifications
✓High attention to detail and ability to follow member interaction scripting.
✓Flexible and adaptive to changing priorities and workflows.
✓Compassionate and service oriented.
✓Bilingual (English and at least one additional language, as required).
✓Strong verbal and written communication skills.
Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler. preferred
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. preferred
Molina Healthcare
240open roles
22 miLong Beach to Los Angeles
All 240 Molina jobs
Want the next healthcare job in California by email?
Weekly, free, unsubscribe with one click.

Full employer posting

Please note the required shifts are Mon - Fri 10:00 AM– 7:00 PM or Tues - Sat 7:00AM - 4:00PM Pacific Time Zone.

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements. Job Duties Schedules high-quality member appointments daily to meet departmental goals.

Completes assigned hand-dial lists and member research requirements with accuracy and efficiency. Provides basic support and guidance to members with empathy and professionalism. Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications REQUIRED

At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience. High attention to detail and ability to follow member interaction scripting. Flexible and adaptive to changing priorities and workflows.

Compassionate and service oriented. Bilingual (English and at least one additional language, as required). Strong verbal and written communication skills.

Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package.

Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

$20.34 - $30.39 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

About the role

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.