Full employer posting
Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff. Qualifications Required
High school diploma or GED. Preferred
Completion of a medical terminology course.
and Competencies: Demonstrates effective verbal and written communication skills. Ability to manage stressful situations professionally, calmly, and courteously. Basic knowledge and understanding of medical terminology.
Required
One to two years of customer service experience. Preferred
Two years of customer service experience in a healthcare-related setting. Age Groups Served: Patients of all age groups.
About the role
Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.