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QUALIFICATIONS Required : Documented courses and /or work experience in office management and administrative support functions; Computer /word processing experience; Positive interpersonal communication skills; Excellent communication
telephone, oral and written, including grammar, composition, spelling and punctuation; Problem solving skills; Detail-oriented, and ability to do repetitive work; Ability to maintain an objective and factual outlook in addressing information flow; Capable of independent decision-making, and communication within prescribed guidelines; Self-directed with strong organization skills; Maintains a positive and flexible attitude; Professional discretion and confidentiality; Ability to handle upset /difficult guests; Ability to prioritize work assignments and manage multiple projects with minimal supervision; Knowledge of HIPPA standards; and maintains knowledge of all Residency Personnel Policies, including the ACGME requirements.
Preferred : Administrative or Computer Science undergraduate education and training. TYPICAL PHYSICAL/MENTAL DEMANDS Light physical and moderate cognitive demands. Able to sit for 2 – 3 hours at a time.
Able to bend and reach intermittently. Able to work independently and with others. Able to work with time constraints, manage multiple tasks, and handle frequent interruptions.
Able to prioritize and organize work. ESSENTIAL JOB FUNCTIONS Maintains a thorough and detailed knowledge of national and state accreditation policies and hospital/institutional policies. Maintains databases, communicating with faculty, residents and staff regarding a range of issues.
Tracks resident visits and anticipates visit number needs and adjusts schedules to meet residency requirements. Balances faculty and resident schedules to meet patient care needs and educational requirements. Coordinates coverage for provider certifications (NRP, ACLS, PALS, etc).
Helps create the faculty and resident call schedules, provides daily oversight of call schedules and coordinates changes with Sky Lakes, KMC, KOD. Creates and communicates daily resident rotation schedules for Sky Lakes medical Center and non-Sky Lakes preceptor sites. (Geriatrics, peds, ortho, ED, Gyn, etc).
Submits faculty invoices for OHSU billing. Solicits provider participation for health fairs, mobile clinic, Walk With a Doc, etc. Monitors future workload increase needs.
Maintains 6 months of pending schedules for vacation planning. Maintains records including sick calls, leave and vacation for CEFM providers. Submits tracking to OHSU department of family medicine.
Coordinates faculty/admin/resident meetings and adjusts schedules to accommodate participation. Responsible for changes in schedules, including workload increases, vacation relief, and box coverage. Creates the Oregon First Medical student daily schedule and communicates it to site coordinator and responsible faculty.
Keeps daily and interval records, reports and maintains statistics on staffing. Reviews schedules for gaps in core staffing and proactively adjusts schedules to provide core staffing for the clinic. Assists with orientation and training of newly employed Providers.
Meets with Department supervisors and directors on staffing issues as needed. Prepares, checks and review daily staffing needs based on patient demand and access. MARGINAL JOB FUNCTIONS Performs other duties as assigned.