Retail Pharmacy Supervisor

The Pharmacy Supervisor is responsible for overseeing specific areas of pharmacy services, programs and personnel; responsible for ensuring safe, timely, efficient, compliant, and productive workflows and care delivery in the service areas of their oversight; may be responsible for the direct supervision, scheduling, and/or work delegation of any combination of pharmacy technicians, pharmacists, support staff, or pharmacy learner in their service areas of oversight; may be responsible for providing medication therapy management services, both clinical and distributive tasks as necessary, in collaboration with other providers to assure that drug therapy is safe, effective, efficient and cost-effective (pharmacy services provided may include, but are not limited to, medication distribution, interdisciplinary patient care rounds, medication history oversight, patient education, medication therapy monitoring, medication orders management, drug information, drug dosing, and various scholarly activities); acts independently within the scope of their license and areas of expertise with the help of general policies, procedures and practice guidelines with support from Pharmacy Leadership; may be required to act in the capacity of another pharmacy leader in their absence or when designated to do so.

Specific responsibilities of the Pharmacy Supervisor will be documented and retained internally by the Department of Pharmacy. Primary

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all

performed. Provides pharmaceutical care to patients including the promotion of optimal drug therapy and safe use of medications. Assesses patient-specific data to evaluate medication needs, verifies medication orders, and oversees the preparation, dispensing, distribution and monitoring of all medications.

Collaborates and consults with and provides education to pharmacy and medical staff, nurses, allied health professionals, patients and caregivers. Acts as a preceptor for learners as directed. Manages care, quality, and costs by engaging in the systematic and continuous process of evaluating and improving the utilization of medications in a patient population in order to enhance the quality, safety, efficiency and cost-effectiveness of the medication use process.

Oversees and directs the work of other pharmacy staff and ensures service standards are met. Participates in and/or provides direct patient care in any setting or capacity. Supports interdisciplinary rounds, training, prepares materials, and participates in facility committees, and/or implements strategic initiatives.

Perform all other duties as assigned. Knowledge, Skills, & Abilities: Prioritizes work responsibilities and manages multiple demands. Demonstrates an awareness of self-responsibility and accountability for own professional practice.

Adheres to all best practice standards and guidelines within scope of professional practice and follows all hospital policies, procedures, and guidelines. Maintains competency in work- and pharmacy-related technology and applications and supports orientation and/or training of team members when appropriate. Seeks validation of knowledge base, skill level, and decision making as necessary and assertively seeks guidance in areas of question.

Practices effective problem identification and resolution skills as a method of sound decision making. Accepts change as a part of the problem-solving process. Demonstrates effective communication methods and skills, using lines of authority appropriately.

Enhances professional growth and development through participation in educational programs, current literature, workshops, in-service meetings, etc. Identifies the extent of the health system’s adherence to best practices and guidelines relevant to medication management. Attends hospital and departmental meetings as required.

Utilizes appropriate customer relations skills when interacting with patients, their families, visitors, team members, and others, to ensure all customers are treated with respect and dignity. Represents the department on hospital committees, professional associates, and community organizations where appropriate. Participates in the development of policies, procedures, and guidelines pertaining to medication use and management.

Maintains knowledgeability of the daily operations of UMMS, including the Pharmacy Department, through active engagement and awareness of departmental communications via mailbox, bulletin boards, and/or e­mail. Maintains knowledgeability of the mission, vision, and values of UMMS. Assists in the coordination of performance improvement activities, policies and procedures.

Works collaboratively with pharmacy leadership, nursing, medical and information systems. Evaluates and guides hospital compliance related to regulatory standards specifically concerning pharmacy services and medication management. Utilizes appropriate management skills when interacting with direct reports and employees within and external to the pharmacy department ensuring that all employees are treated with respect and dignity.

Management of personnel supporting pharmacy workflow. Evaluate performance of assigned personnel. Coordinate and lead team and staff meetings for assigned areas of responsibility.

Work with staff on an ongoing basis to improve performance and attain their professional development goals by directing, coaching and supporting. Monitor the progress of assignments, performance of daily responsibilities, and personnel issues for all assigned team members in a proactive and timely manner providing coaching and corrective action as necessary. Manage labor expenses where appropriate for assigned areas of responsibility.

Manage team member compliance with time and attendance policies. Measurement of team member engagement and implementation of improvement initiatives. Participate in the recruitment, interviewing and hiring of professional and technical staff.

Staff orientation, training and competency assessment. May serve as a preceptor for pharmacy residents, interns, and students in area of specialty. Coordinate scholarship (posters, presentation, publishing) efforts in all areas of oversight.

May act in the capacity of any other member of the pharmacy leadership team if and when designated/required to do so. Education &

Required Doctorate of Pharmacy Required (PharmD) unless graduated from U. S. School of Pharmacy in or before 2003 OR Foreign Equivalent. 3 years required.

Maryland Pharmacist License. Preferred Supervisory experience preferred. Additional Information: All your information will be kept confidential according to EEO guidelines.

Work

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