Location Detail: 9 Farm Springs Rd Farmington (10566) W ork where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
The Revenue Cycle Manager – Optimization & Innovation supports the strategic goals of the Revenue Cycle team by executing performance improvement initiatives, enhancing Epic system workflows, and managing day-to-day operations of optimization projects. The Manager leads a team of analysts and collaborates with cross-functional stakeholders to implement automation, improve KPIs, and support Epic upgrades and enhancements.
- Key Areas of Responsibility Operational Planning and Execution (20%)
- Support the development and execution of departmental revenue cycle optimization strategies aligned with organizational goals.
- Coordinate and manage tactical roadmaps across revenue cycle and support areas.
- Assist in vendor coordination to ensure alignment with performance expectations. Revenue Cycle Automation (30%)
- Implement automation initiatives to streamline workflows and reduce manual intervention.
- Collaborate with IT and operations to deploy automated systems for billing, coding, and claims processing.
- Maintain oversight of RPA bots and ensure ongoing effectiveness. Performance Improvement (40%)
- Monitor KPIs such as AR days, denial rates, and collection rates to identify improvement opportunities.
- Lead implementation of best practices to drive operational excellence.
- Support standard work development, education, and training across revenue cycle teams. Compliance and Industry Trends (10%)
- Stay informed on industry trends, regulatory changes, and emerging technologies.
- Ensure compliance with revenue cycle regulations and standards.
- Provide insights to leadership based on industry developments.
- Other Duties as Assigned (5%)
- Contributes to long-range planning, supports enterprise initiatives, and responds to emerging organizational needs or innovation opportunities. Working Relationships:
- This Job Reports To: Director, Revenue Cycle Optimization & Innovation
- # Workers Responsible For: o Direct Reports: 8
- Nature of Supervision: o Internal: Collaborates with operational revenue cycle teams, analytics, IT, and leadership o External: Partners with vendors and solution providers to support implementation and optimization Qualifications Requirements and Specifications: Education
- Minimum: Bachelor's degree in relevant Healthcare field, Business, Information Systems, or a related field; or equivalent work experience
- Preferred: Master’s degree in relevant Healthcare field, Business, or related field preferred; or equivalent work experience
• Minimum: o 5+ years of progressive experience in healthcare revenue cycle operations, training, or process improvement. o 2+ years of leadership experience, including direct people management. o Epic Systems experience, with working knowledge of revenue cycle KPIs and workflow optimization. o Exposure to automation technologies (e.g., RPA) in a healthcare setting. o Background in adult learning, instructional design, or training development for operational teams. • Preferred (Minimum Qualifications +): o 7+ years of experience in healthcare revenue cycle, with a focus on performance improvement, automation, and Epic optimization. o 3+ years of leadership experience, including managing cross-functional teams and leading strategic initiatives. o Advanced Epic proficiency, including workflow configuration, KPI dashboarding, and upgrade support. o Proven success implementing automation technologies, such as RPA or AI-driven tools, to streamline billing, coding, or claims workflows. o Experience with performance improvement methodologies, such as Lean, Six Sigma, or similar frameworks. o Demonstrated impact on KPIs, including AR days, denial rates, and collection efficiency. o Strong understanding of healthcare compliance standards and ability to apply regulatory changes to operational processes. o Experience developing and delivering training programs, especially those tied to optimization initiatives or system enhancements. o Vendor management experience, particularly in coordinating automation or optimization solutions.
Language
• Proficient in English; strong written and verbal communication skills required Knowledge, Skills and Ability
- Proven track record leading enterprise-level transformation projects
- Ability to manage high-complexity, cross-functional initiatives
- Strong financial and operational acumen with understanding of revenue cycle KPIs
- Expertise in change leadership and stakeholder engagement
- Competency in translating analytics into strategy
- Ability to foster a culture of innovation, accountability, and continuous learning We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.