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What you will be responsible for in this role: The Revenue Cycle Quality Improvement (QI) Trainer - Hospital Billing (Hybrid) at Cedars-Sinai plays a crucial role built to guarantee flawless revenue cycle operations. You will develop and deliver exceptional educational materials, lead thorough training sessions, and mentor team members to encourage personal and organizational growth. Your work will be key in matching training needs to operational goals, ensuring smooth system updates, and promoting performance improvements.
Facilitates and provides technical training; assessment, preparation, delivery, and evaluation to address the operational & technical training requirements of the revenue cycle. Actively contributes as a subject matter expert (SME) in projects, and sustains meaningful relationships with business partners, Enterprise Information Services (EIS), leadership, system users, and vendors. Uses understanding of the Electronic Health Record (EHR – CS-Link/Epic) in detail to competently develop training curriculum and facilitate training delivery.
Analyzes coordinated workflow, application dependencies, and user proficiencies through collaboration with end users, SME, and application analysts to determine learning objectives. Designs and maintains role-based training materials and scenarios, crossing CS-Link/Epic modules and other applications, to incorporate guidelines based upon adult learning principles. Translates complex and coordinated technical functionality and workflow into easily understood steps.
Validates information prior to incorporating into curricula. Devises modes of assessment to measure the efficiency of the course and actively incorporates feedback received to improve the training offered. Facilitates technical training while monitoring and adjusting the approach as necessary to ensure maximum transfer and retention of knowledge among a variety of audiences.
Contributes to the planning, composition, development, build, and maintenance of the patient scenarios in the training environment, especially related to coordinated areas. Incorporates guidelines and the latest tools from CS-Link/Epic. Assists with training environment testing.
Applies project management principles to support the creation of project tasks, including recommendations of tasks, work estimates, and assignments. Acts as an EIS contact for basic and complex functionality inquiries related to implementations and upgrades with a variety of customers including business operations, system users, and vendors. Builds, maintains and updates documentation of processes and procedures for Epic training curricula, authoring tools, and application standards.
Takes ownership of personal growth and acts upon this opportunity to stay informed of new technologies.
High school diploma or GED required. Bachelor’s degree or equivalent experience in business, healthcare, health science, public health, or education/training or another related field preferred. Certified Healthcare Access Associate (CHAA) preferred.
EPIC certification in Admission, Discharge, Transfer (ADT), Hospital Billing (HB) Resolute and/or Physician Billing (PB) Resolute is preferred. Epic HB Resolute experience is highly preferred. At least 3 years of experience in a supervisory, training, or instructional position is required.
At least 3 years of experience with a revenue cycle application related to the department: Patient Services, Patient Revenue Management, Hospital Billing and Patient Revenue Management. Extensive experience in hospital billing (HB) is highly preferred. This is a hybrid role, so you must currently live in the Los Angeles area or be willing to relocate to the area for onsite requirements.
Why work here? Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best, most passionate employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve.
They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation.