Risk Specialist Nursing

0 Base Wage: $ 39.86 to $ 59.79 Location: SRH Business Center The information described in this

has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Other information:

The RN Risk Specialist position monitors, responds and closes complaints and grievances, prompting others to engage and respond in a timely manner. Will apply critical thinking to evaluation of complaints and grievances to identify any potential or actual risk issues which require action and will make timely referrals to patient safety and other appropriate individuals. Participates in risk investigations as appropriate.

Performs case reviews for claims, potential claims and litigation, identifying areas of exposure. This individual is able to use independent thinking and good judgment to ensure that critical issues are dealt with immediately.

Reviews, assesses, investigates and assigns risk, patient relations and other risk events. Collects, collates, displays and performs risk trend analysis. Review and analyze trend reports for demonstration of adherence and compliance with regulatory standards, corrective action plans, and other risk plans.

Work closely with the Regional Director of Risk & Compliance to identify areas requiring escalation. Monitor, respond, coordinate responses and close complaints and grievances. Follow up with items needing action to improve.

Conduct and assist with periodic risk assessments, as needed, to identify gaps to be addressed. Identify risk activities and improvements made to share enterprise wide. Participate in survey readiness assessments and preparations related to risk and patient-rights, as requested.

Provide high quality customer service using professionalism, confidentiality and good judgment. Performs research; researching facts as well as identifying the appropriate regulatory requirements relevant to the topic at hand and their applicability to the organization. To the degree allowed, interprets the regulations.

Assist with creation of monthly reports as required by the Director. Maintain reports for timely distribution, ensuring that all data is gathered from myriad of sources. Prepares and presents reports and dashboard indicators as requested and outlined by the Regional Director of Risk & Compliance.

Provides status outlines on activities of specific projects and all projects in total. This position will encourage timely, accurate and complete communication by and between all stakeholders. Provides input to the Regional Director of Risk & Compliance on any identified issues, deficiencies, individual staff performance through the review of completed work assignments, work techniques and adherence to Service Standards and Universal Attributes.

Assists Risk Management Department in maintaining a service based organization in support and promotion of the Service Standards. Complies with all SRH policies and procedures. Performs other duties as assigned.

Education Bachelor's degree in nursing or related clinical field, required. Experience/Training Three to five years’ clinical (preferably nursing) experience in a healthcare-system setting. Experience in a risk and/or risk management capacity preferred License/Certifications Current active and unrestricted Washington State RN license.

Certification in Risk Management or as a Risk Officer, preferred. Other Skills Ability to adapt to change quickly and positively and manage conflict. Ability to respond appropriately in stressful situations.

Excellent written and verbal communication skills with the ability to adapt for situational communication styles. Ability to interact appropriately with staff at all levels. Expert level computer skills to include MS Office.

Ability to cultivate strong working relationships. Possess strong communication skills which include utilizing situational communication styles. Ability to maintain confidentiality and trust, using the utmost discretion is paramount.

Great attention to detail and strong organizational skills. Must possess strong analytical, project and process management skills. Ability to multi-task is essential.

Able to interact professionally and effectively with clinicians and other key stakeholders. Ability to mitigate conflict and communicate in a collaborative and positive manner. Must thrive in a fast-paced environment and be able to work autonomously to drive assignments and meet multiple demands simultaneously.

Must be able to work with little instruction on day-to-day work and general instructions on new assignments. Able to recognize potential and real risk issues and effectively recommend course of action. Recognition of problems and abnormalities, exercising judgment to resolve.

Ability to handle pressure, long hours and deadlines. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time; when working in office.

Ability to stand on feet for 8 hours or more per day and/or sit for 8 hours or more per day. Ability to lift and move files or boxes up to 20 pounds. Repetitive tasks such as typing, sitting, answering phones, and interacting with computers and computer systems most of the day is a function of the position.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. This position requires working in an indoor, environmentally controlled environment when in the office. Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week.

Eligible employees also receive sick time pay.