You’ll need
Licensure
✓Current Registered Nurse licensure in the state of Montana
Education
✓Maintain the highest degree of integrity and confidentiality due to the sensitive nature of information handled
✓Graduate of accredited program of nursing.
✓Associate (or Diploma) RNs with less than 5 years of RN experience hired into this position must commit to completing their Bachelor of Nursing degree within 4 years after their hire date.
Qualifications
✓Regulatory requirements and standards (DNV, OSHA, CMS, Magnet, etc.)
✓Patient placement procedures and practices
✓Policies and procedures related to patient throughput, capacity, and staffing
✓Infection control standards and guidelines
✓Billings Clinic physician specialties and service offerings
✓Demonstrate behaviors that reflect principles of a highly reliable organization (HRO)
✓Demonstrate critical thinking skills with pathophysiology and disease process
✓Demonstrate problem solving skills related to access to medical or behavioral health resources that meet both the patient and organization’s needs.
✓Demonstrate professional communication skills, both verbal and written
✓Display tact and diplomacy in conflict resolution
✓Maintain attention to detail and gathering/assessing information; provide problem analysis and resolution
✓Utilize Cerner applications, Microsoft Office, and other operating systems and software to support functions related to patient acuity and patient placement
✓Maintain data and reports related to safety, quality, and patient throughput
✓Closely monitor and assess bed availability to ensure timely placement
✓Demonstrate time management skills, the ability to manage frequent interruptions, prioritize workload, and quickly switch tasks with minimal delays in workflow
✓Billings Clinic may help support the cost through financial assistance.
✓Excellent verbal skills including a telephone voice and speech pattern that is articulate and has a pleasant tone
Prioritize and make decisions for timely transfers based on acuity, diagnosis, preference, bed availability, and staffing resources preferred
5 years of clinical experience in an acute care setting, recent experience preferred
Acute care experience preferred
Previous Call Center/Transfer Center experience preferred. Care Management experience considered
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About the role
The nurse coordinates conversations with providers to care for patients in their home community as well as coordinates the transfers when a patient is needing a higher level of care. The ability to manage competing priorities and technologies without compromising accuracy, efficiency, and safety is essential to the success of this position.