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UAMS Health · Little Rock, AR

RN Transfer Call Center

TypeFull time
Experience3+ yrs
EducationNursing diploma
PostedNov 9
✓You’ll need
Licensure
✓Valid RN License
Certifications
✓Current BLS and ACLS certification
Education
✓Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.
✓Associate's degree, Nursing Diploma, Bachelor's in nursing, or Master's in nursing
Bachelor’s in nursing or Master's in nursing. preferred
Qualifications
✓Three (3) or more years RN or case management experience
✓Excellent communication skills
✓Basic computer skills
✓Strong work ethics and accountability
✓Criminal Background Check
✓This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification).
✓A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law.
✓Any criminal history will be evaluated in relationship to job responsibilities and business necessity.
✓The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
5 years of Registered Nursing experience. preferred
Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Telephone etiquette, Labor and Delivery or High-Risk antepartum service. preferred
+Benefits
Medical, dental and visionLife and disability insurance
288open roles
71RN roles open in AR
Want the next RN job in Arkansas by email?
Weekly, free, unsubscribe with one click.
✓You’ll need
Licensure
✓Valid RN License
Certifications
✓Current BLS and ACLS certification
Education
✓Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.
✓Associate's degree, Nursing Diploma, Bachelor's in nursing, or Master's in nursing
Bachelor’s in nursing or Master's in nursing. preferred
Qualifications
✓Three (3) or more years RN or case management experience
✓Excellent communication skills
✓Basic computer skills
✓Strong work ethics and accountability
✓Criminal Background Check
✓This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification).
✓A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law.
✓Any criminal history will be evaluated in relationship to job responsibilities and business necessity.
✓The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
5 years of Registered Nursing experience. preferred
Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Telephone etiquette, Labor and Delivery or High-Risk antepartum service. preferred
+Benefits
Medical, dental and visionLife and disability insurance
288open roles
71RN roles open in AR
Want the next RN job in Arkansas by email?
Weekly, free, unsubscribe with one click.

Full employer posting

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps. Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft.

You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: 11/23/2026 Type of Position: Clinical Staff - Nursing Job Type: Regular Work

Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy.

Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U. S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu .

Department: HBB | Central Access Department's Website: Summary of Job Duties: The Registered Nurse (RN) performs telephonic patient triage using decision-making software, assists with patient consults and transports, uses videoconferencing equipment for telemedicine operations. The RN practices within the limits of the Nurse Practice Act of the State of Arkansas and adheres to institutional policies, procedures and standards.

Associate's degree, Nursing Diploma, Bachelor's in nursing, or Master's in nursing Valid RN License Three (3) or more years RN or case management experience Current BLS and ACLS certification Knowledge, Skills & Abilities : Excellent communication skills Basic computer skills Strong work ethics and accountability

Bachelor’s in nursing or Master's in nursing. 5 years of Registered Nursing experience. Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Telephone etiquette, Labor and Delivery or High-Risk antepartum service. Qualifications Equivalencies: Additional Information:

Maintenance and Improvement of Quality Services Provides telephone or interactive conferenced patient triage to specific patient populations and any follow-up calls, emails, EMR documentation Provides clinical review to callers requesting inbound patient transports, connects to the appropriate UAMS physician, records clinical interaction during report and provides administrative backup for patient acceptance, including follow-up calls and e-mails for preregistration, ADON/facility notifications and access team coordination and arranges for nurse-to-nurse report at time of transport.

Assists with management of images into the Trauma Image Repository as needed Promotes positive interaction and facilitates communication between the consultation center, UAMS, and physicians statewide and their offices who utilize the services of the consultation center Provides requested reports to appropriate personnel, analyzes and identifies critical factors of patient care to facilitate enhancement of the quality and efficiency of the consultation center.

Department and Project Management Determines and applies any technical knowledge, skills, and experience to complete assigned tasks. Assist manager in planning measurable goals and objectives as guidelines for performance. Completes responsibilities in a timely manner through effective organization, setting priorities, delegation, and time management skills.

Leadership Serves as a role model and mentor by consistently demonstrating professionalism. Facilitates changes to improve the Call Center through effective communication, collaboration, and interdisciplinary problem solving. Participate in recruitment and retention of staff.

Participates as a team member supporting staff in the performance of their duties. Human Resources Management Orients new employees and documents orientation of each new employee coordinating with personnel and adhering to UAMS policy. Implement good judgment by communicating with coworkers in a fair, consistent, objective, and professional manner Demonstrates ability to identify and report Call Center procedures that are found to not be cost effective to the Call Center Assistant Director and Director.

Fiscal Management and Resource Utilization Assists the Director in the demonstration of cost-conscious awareness and effectively utilizes staff, space, and supplies within budgetary restraints. Problem Solving/Accountability/Independence Exhibits the ability to multitask, perform and execute solutions to complex and occasional emergent situations, to assure functioning of call center and its mission to promote quality patient care and assure excellent service to referral providers.

Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment based on all available information and facts. May perform other miscellaneous duties as assigned. Salary Information: Commensurate with education and experience Required Documents to Apply: License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume Optional Documents: Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening

Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.

The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking Frequent Physical Activity: Standing, Walking Occasional Physical Activity: Crouching, Stooping Benefits Eligible: Yes

About the role

The Registered Nurse (RN) performs telephonic patient triage using decision-making software, assists with patient consults and transports, uses videoconferencing equipment for telemedicine operations. The RN practices within the limits of the Nurse Practice Act of the State of Arkansas and adheres to institutional policies, procedures and standards.