You’ll need
Qualifications
✓Experience with one, or more, of the following applications: Salesforce Platform Applications: Health Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Experience Cloud, Agentforce and/or Data Cloud
✓Technical Skills required include but are not limited to: Salesforce declarative configuration and set-up, Salesforce Apex development, Lightning Web Component Development (HTML, CSS, JavaScript), and SOQL/SQL.
✓Knowledge of HL7, FHIR and DICOM Standards
✓Understanding and learning other programming language and technologies may be necessary.
✓Tooling skills include but are not limited to: Visual Studio Code, Git/Github, Jenkins/Github Actions, Jira, and Servicenow.
✓The candidate should understand Object Oriented Programming and standards such as but not limited to REST/SOAP, JSON, YAML, oAuth/JWT and SWAGGER.
✓Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas. Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
✓Ability to research, organize, analyze, and synthesize data to support effective decision-making.
✓Must be detail oriented and have a knack for probing for information, in order to fully understand the underlying needs that influence how a system should be configured/ organized.
✓Ability to manage multiple and competing tasks.
✓Ability to work effectively as a team player and work with people of all backgrounds, at all levels.
✓Effective leadership skills and strong customer service orientation.
✓Superior organizational skills.
✓Strong written and verbal communications skills, with the ability to convey technical information to all levels of application users in a specific, clear, and concise manner.
✓Ability to remain calm in difficult and stressful situations. Must be able to recognize problems, evaluate, and refer to the appropriate channels for action.
✓Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with business owners, team members, and management.
✓Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.
✓Salesforce declarative configuration and set-up, flows, reports and dashboards and other declarative features of Salesforce AppExchange solutions.
✓This role will be required to understand UML and other modeling frameworks (Object Models, Flow Charts).
Experience with Genesys or similar CCaaS desired preferred
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About the role
The ideal candidate has a proven track record of building and implementing custom Salesforce solutions in a healthcare environment, leveraging a combination of Apex development, declarative tools, integrations, and third-party applications. Deep expertise across the Salesforce ecosystem, including Service Cloud, Health Cloud, Experience Cloud, and Data Cloud , is essential.