SAO - ICCE - Shawn Jenkins Children's and Women's Hospital

Summary

The Children’s and Women’s (CHW) System Administrative Officer (SAO) provides strategic oversight and operational direction to children’s and women’s clinical programs across MUSC Health (MUSCH). Integrated Centers of Clinical Excellence (ICCE) are the clinical delivery constructs of MUSC Health. Each ICCE requires an administrative leader—the ICCE SAO—who reports to the ICCE Chief and is responsible for oversight of the day-to-day operations of the ICCE.

The ICCE SAO works with the ICCE Chief and the System Chief Operating Officer to establish ICCE business goals and is held jointly accountable with the ICCE Chief for achieving financial and operational performance targets. In general, ICCEs span all clinical delivery operations within MUSC Health’s divisions and its officially designated affiliations and partnerships. The degree of “systemness” is unique to each ICCE and is refined over time as strategic priorities evolve and as ICCE system strategic plans are reviewed and approved by Team SC (MUSC Health Executive Leadership Team).

Given the highly matrixed environment at MUSC Health, the CHW ICCE SAO requires strong alignment and connectivity with other system operational leaders to ensure effective utilization of shared clinical, academic, and administrative resources. Integral to the ICCE governance framework is the alignment of authority and accountability. While the ICCE SAO is accountable for day-to-day operations, many contributors across the care continuum do not directly report to this role.

As such, the SAO must rely on influence-based leadership, collaboration, and executive presence to achieve results. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type​ Regular Cost Center CC004420 SYS - ICCE - Women & Children's Pay Rate Type Salary Pay Grade Health-00 Scheduled Weekly Hours 40 Work Shift

Responsibilities Strategy Partners with MUSCH Strategic Planning to develop and execute a multi-year strategic plan with a clearly aligned operational roadmap supporting system growth. Supports affiliation, network, and partnership development as related to CHW-specific clinical and geographic expansion. Drives initiative development and execution tied to ICCE strategic priorities.

Acts as a principal strategic thought partner to the ICCE Chief, translating vision into actionable enterprise strategies across pediatrics and women’s services. Identifies white-space opportunities for growth, differentiation, and integration across children’s and women’s care delivery models. Anticipates future system needs and positions the ICCE proactively rather than reactively.

Operational Oversight Collaboratively leads or directs care team members; holds leaders accountable for patient experience, workforce engagement, and clinical outcomes. Collaborates with local, divisional, and system resources (HR, marketing, external affairs, etc.) to achieve ICCE and health system goals. Monitors throughput, capacity, and resource utilization; sponsors performance improvement initiatives.

Ensures compliance with MUSCH policies, regulatory requirements, and accreditation standards. Oversees ICCE-specific initiative implementation, including project sponsorship and management. Continuously evaluates care variation and aligns performance with benchmarks and best practices.

Partners with the ICCE Chief on contract development, execution, and compliance, when applicable. Oversees timely scorecard reporting; develops action plans for Opportunities for Improvement (OFIs) and shares best practices. Supports patient safety and High Reliability Organization (HRO) principles, including implementation of Just Culture.

Staffs and supports the ICCE Executive Committee as the primary performance and governance forum. Creates and maintains an environment that supports education, research, and scholarly activity across MUSCH, collaborating with MUSC COM Department Chairs and leadership to align academic priorities and initiatives within and across ICCE. Adheres to the mechanism(s) that integrate ICCE clinical activities and priorities with MUSC research and education initiatives.

Serves as an enterprise integrator across children’s and women’s programs, ensuring alignment across sites, specialties, and service lines. Demonstrates exceptional relationship management skills, using credibility and trust to influence outcomes in areas without direct authority. Brings composure, executive presence, and clarity in complex, ambiguous, and high-stakes environments.

Performance & G rowth Responsible for ICCE growth, contribution margin, and financial sustainability. Leads ICCE participation in annual budgeting and quarterly forecasting in partnership with system and divisional finance. Advises on capital planning and major investment decisions.

Monitors supply costs and collaborates with Supply Chain leadership to identify efficiencies. Oversees improvement in Pillar KPIs aligned with the system scorecard. Oversees quality performance in partnership with the ICCE Quality & Safety Manager; reports to system and divisional quality committees.

Supports referring-provider relationships and ensures timely access to tertiary and quaternary care. Engages in payor strategy and value-based performance initiatives relevant to CHW programs. Ensures access to care across all CHW specialties and disciplines.

Balances growth ambition with operational discipline, ensuring scalability without erosion of patient experience or workforce engagement. Acts as a visible ambassador of CHW programs internally and externally, strengthening MUSC Health’s market presence. Academic I ntegration Creates and sustains an environment that supports education, research, and scholarly activity.

Collaborates with MUSC College of Medicine department chairs and leaders to align academic and clinical priorities. Ensures clinical operations support education and research missions without compromising operational excellence. Champions the integration of clinical excellence, academic distinction, and innovation as a unifying enterprise strategy.

MUSC Shawn Jenkins Children's Hospital MUSC Shawn Jenkins Children’s Hospital (SJCH) consists of 250 beds and opened in February 2020 as a replacement facility for the MUSC Children’s Hospital, formerly on Ashley Avenue. MUSC SJCH provides the most advanced pediatric care possible in more than 27 specialty areas, in person or through a robust telehealth network, and includes: South Carolina’s only Level 1 trauma center and Emergency Department South Carolina’s only pediatric burn center South Carolina's only pediatric solid-organ and bone marrow transplant programs The largest Level 4 neonatal intensive care unit in SC Level 1 Children’s Surgery Center (verified by the American College of Surgeons Children’s Surgery Verification Quality Improvement Program) An advanced fetal care center The MUSC Children’s Health Pediatric Cardiology and Heart Surgery Program is ranked #4 in the country by U.

S. News & World Report’s Best Children’s Hospitals 2025-2026. The program functions through a nationally unique statewide collaboration of pediatric heart surgeons and cardiologists and is also annually recognized as providing exceptional care by the Society of Thoracic Surgeons Congenital Heart Surgery Public Reporting.

Pearl Tourville Women's Pavilion Housed within MUSC SJCH, the Pearl Tourville Women’s Pavilion (PTWP) seamlessly integrates children’s care and obstetrical services, thereby enhancing safety and improving outcomes in low and high-risk pregnancies. The Advanced Fetal Care Center ensures that families expecting babies with complex congenital birth defects or medical problems receive care from board-certified maternal-fetal medicine providers collaborating with a large multidisciplinary care team of pediatric specialists.

The PTWP care is one of only a handful of women’s facilities in the country to offer couplet-care rooms, where newborns and mothers can recover together in an intensive-care setting. Additional

Master’s degree in hospital administration, healthcare administration, business administration, public health, or related field required. Minimum of ten (10) years of progressive leadership experience; at least five (5) years in healthcare management strongly preferred. Minimum of five (5) years in senior leadership within children’s healthcare preferred.

Demonstrated success in a complex academic medical center or highly matrixed health system. Strong financial acumen, including P&L oversight, budgeting, and forecasting. Proven ability to lead, influence, and grow integrated clinical programs.

Effective communicator with the ability to motivate and align diverse stakeholders. Demonstrated strength in physician–administrator partnership models. Strong project and change management skills.

Knowledge of healthcare regulatory and accreditation requirements. Demonstrated passion for mission-driven healthcare leadership, with a strong connection to children’s and women’s health. Recognized as a high-potential executive leader—bringing chief executive level mindset, presence, and strategic orientation Exceptional emotional intelligence, credibility, and interpersonal skill in relationship-heavy leadership environments.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations.

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