Full employer posting
Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information. D eliver quality customer service by answering incoming phone calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule patient appropriately.
Review screening form and obtain/ verify patient and insurance information to ensure accuracy and completeness. E nsure best possible customer service by properly educating the patient on the exam/test/procedure preparation and answering related questions. Update patient record, including any notes necessary for the technologist, customer , or future reference.
F ollows site -specific protocols and keeps protocol documentation up- to -date to ensure compliance. Required: High School Diploma or GED. Preferred: Prior scheduling experience.
Two years of experience, preferably in health care.
About the role
Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.