Category: Admin Support City: Jackson State: Tennessee
8 - Day
Responsible for obtaining, coordinating, and directing information from patients, physician offices, hospital departments and clinics in order to schedule patient appointments. Employee will be responsible for obtaining complete and accurate demographic, financial and clinical information to help ensure appropriate reimbursement for the hospital. Employee is under the general direction of management personnel, and is responsible for scheduling patient appointments on an assigned shift, five days a week.
Employee is subject to call back and overtime as required by the hospital. ESSENTIAL JOB FUNCTIONS: Schedules patient appointments in accordance with hospital and departmental guidelines. Obtains and verifies all demographic, financial, and clinical information.
Provides information to patients, physicians, and office personnel regarding appointment scheduling and preparation for outpatient testing procedures according to established unit guidelines. Answers calls and sends patient messages to nurses’ message box. Performs timely scanning of medical record documents into the designated folders in the EMR.
Reviews the daily Televox report and contacts patients who cancelled or missed their appointment to reschedule. Attends required staff meetings. Assists patients in signing up for patient portal access.
Manages outgoing transcription queue from EMR and ensures contact information is correct for all referring providers. Faxes or mails reports to provider if electronic contact is not an option. Responsible for correctly identifying appointment being scheduled, obtaining and placing pertinent and required information into the scheduling software.
Gives out appropriate information and instructions based on the appointment being scheduled. Maintains knowledge of current insurance requirements including governmental programs, managed care contracts and all other third party payers. Responsible for ensuring compliance with the hospital’s financial policy.
Ability to coordinate services of multiple entities. Identifies need for coordination between departments and facilities in order to schedule patients correctly. Seeks advice from clinical staff as needed.
Coordinates and prioritizes daily activities and completes all assigned tasks. Assists with updates of job standards, job duties and departmental policies. Assists with identifying and resolving issues to help promote continuous improvement within the department.
Maintains knowledge and provides expertise, monitoring and training for all scheduling software. Works in a collaborative manner and utilizes guest excellence skills with internal and external customers. Adapts and practices hospital Quality Plus culture.
Routinely performs in a calm and professional manner and demonstrates flexibility to meet the needs of customers, patients, and staff. Performs related responsibilities as required or directed. Accepts additional assignments without hesitation or complaint.
JOB SPECIFICATIONS:
Ability to read, write, spell, and utilize correct grammar as normally acquired through high school graduation or the equivalent thereof. 2-4 years of clerical or work-related experience preferred LICENSURE, REGISTRATION, CERTIFICATION N/A
Ability to perform clerical duties as normally required through 2-4 years of clerical or work related experience. ( hospital/physician office environment preferred) Knowledge of hospital and departmental policies and procedures as acquired through 3 months of orientation. Medical terminology class preferred.
KNOWLEDGE, SKILLS AND ABILITIES: Strong interpersonal skills necessary in order to communicate effectively with patients, clinicians, and hospital personnel. Ability to analyze, problem solve and make decisions. Telephone skills which give the impression of competence and caring attitude to patients, families, employees and medical personnel.
Computer knowledge and efficiency with data entry Ability to work independently and execute own workload Manual dexterity. NONDISCRIMINATION NOTICE STATEMENT We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.